Is AmplifAI or CloudTalk better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios. Both transcribe and summarize meetings.

How do AmplifAI and CloudTalk compare on price?

AmplifAI is custom pricing and CloudTalk is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and CloudTalk?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

Home/AmplifAI vs CloudTalk

AmplifAI vs CloudTalk

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and CloudTalk when quality-assurance scoring of support calls at scale matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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CloudTalk

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About CloudTalk

CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.

Best suited for

Reviewing and coaching sales calls using AI summaries, sentiment, and talk ratios
Quality-assurance scoring of support calls at scale
Auto-logging call notes and transcripts into a CRM after every conversation

Feature	AmplifAI	CloudTalk
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Call scoring against custom quality criteria
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Automatic multilingual call transcription of recorded calls
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	AI-generated call summaries and smart notes synced to CRM
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Topic extraction and automatic smart call tagging
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Talk/listen ratio tracking for agent coaching

AmplifAI vs CloudTalk

About AmplifAI

About CloudTalk

Pricing comparison

Feature table

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Pros & cons

FAQ

Is AmplifAI or CloudTalk better for AI meeting notes?

How do AmplifAI and CloudTalk compare on price?

Can I use both AmplifAI and CloudTalk?

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