Is AmplifAI or Cirrus Insight better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Cirrus Insight is strong for recording, transcribing, and summarizing sales calls and customer meetings. Both transcribe and summarize meetings.

How do AmplifAI and Cirrus Insight compare on price?

AmplifAI is custom pricing and Cirrus Insight is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Cirrus Insight?

Yes. Many teams run more than one meeting assistant when the workflows are complementary.

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AmplifAI vs Cirrus Insight

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Cirrus Insight: Salesforce-focused sales productivity platform whose Conversation Intelligence module records meetings, transcribes them word-for-word in real time, and auto-generates summaries and next steps synced to CRM. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Cirrus Insight when automatically logging meeting outcomes, contacts, and follow-ups into salesforce matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Cirrus Insight

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Cirrus Insight

Cirrus Insight is a Salesforce-centric sales productivity platform that pairs CRM email/calendar sync and sales-acceleration tools with a Conversation Intelligence and Meeting AI capability aimed at customer-facing teams. Its meeting bot sits in calls as an attendee, captures video, transcribes conversations word-for-word in real time, and produces post-meeting insights, draft follow-up emails, and suggested next steps. It also offers pre-meeting briefs that pull attendee and company context from sources like Salesforce, public web data, and third-party datasets (the separate Meeting AI feature focuses specifically on this pre-meeting research), plus live in-meeting coaching and answers on the fly. Captured contacts, conversations, and company data are written back automatically to Salesforce, which is the platform's primary integration; it also works alongside Gmail and Outlook inboxes. Because recording and transcription are delivered as part of a broader sales/CRM suite rather than a standalone notetaker, it best fits teams already standardized on Salesforce. The company says it serves 50,000+ customer-facing teams. Pricing is modular and quote-based: seats can be purchased per feature, no public dollar figures or named tiers are listed, and a survey or demo is required for exact figures.

Best suited for

Recording, transcribing, and summarizing sales calls and customer meetings
Automatically logging meeting outcomes, contacts, and follow-ups into Salesforce
Preparing for meetings with auto-generated briefs on attendees and accounts
Coaching reps with conversation analysis and live in-meeting guidance

Feature	AmplifAI	Cirrus Insight
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Meeting bot with call recording & real-time transcription
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Post-meeting insights, follow-up drafts & next steps
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Pre-meeting AI briefs (Meeting AI)
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Live in-meeting coaching
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Automatic Salesforce sync
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Meeting bot with call recording & real-time transcription

AmplifAI vs Cirrus Insight

About AmplifAI

About Cirrus Insight

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FAQ

Is AmplifAI or Cirrus Insight better for AI meeting notes?

How do AmplifAI and Cirrus Insight compare on price?

Can I use both AmplifAI and Cirrus Insight?

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