Is AmplifAI or Chorus by ZoomInfo better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Chorus by ZoomInfo is strong for sales coaching at scale. Both transcribe and summarize meetings.

How do AmplifAI and Chorus by ZoomInfo compare on price?

AmplifAI is custom pricing and Chorus by ZoomInfo is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Chorus by ZoomInfo?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

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AmplifAI vs Chorus by ZoomInfo

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Chorus by ZoomInfo: Conversation intelligence for sales calls inside ZoomInfo The right pick comes down to team size, budget, and the workflows you want to automate.

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Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Chorus by ZoomInfo when deal and competitor analysis matters most. Try them side by side on real calls before deciding — needs vary by team.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Chorus by ZoomInfo

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Chorus by ZoomInfo

Chorus is a conversation-intelligence platform, now part of ZoomInfo, that records, transcribes, and analyzes sales calls and meetings to help revenue teams coach reps and understand deals. It captures conversations across major conferencing platforms, generates summaries and action items, and applies analytics to surface topics, competitor mentions, next steps, and risk signals across the pipeline. Rather than focusing on individual notes, Chorus aggregates conversation data at the team and deal level, giving managers visibility into what is working and where deals may stall, and it supports coaching through call libraries and highlights. As part of ZoomInfo, it can connect conversation insights with broader go-to-market data, and it integrates with CRMs so information flows into existing workflows. Chorus is aimed at mid-market and enterprise sales organizations that want deep, data-driven conversation intelligence tied to their revenue stack rather than a lightweight meeting notetaker. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, Salesforce. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Sales coaching at scale
Deal and competitor analysis
Pipeline risk review

Feature	AmplifAI	Chorus by ZoomInfo
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Recording and transcription
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Conversation and deal intelligence
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Coaching and call libraries
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Competitor and topic tracking
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	CRM integrations
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Recording and transcription

AmplifAI vs Chorus by ZoomInfo

About AmplifAI

About Chorus by ZoomInfo

Pricing comparison

Feature table

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Pros & cons

FAQ

Is AmplifAI or Chorus by ZoomInfo better for AI meeting notes?

How do AmplifAI and Chorus by ZoomInfo compare on price?

Can I use both AmplifAI and Chorus by ZoomInfo?

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