Is AmplifAI or Carbon Voice better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Carbon Voice is strong for replacing status meetings and calls with async voice messages that get auto-transcribed and summarized. Both transcribe and summarize meetings.

How do AmplifAI and Carbon Voice compare on price?

AmplifAI is custom pricing and Carbon Voice is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Carbon Voice?

Often yes: teams combine tools when one handles capture and another handles analysis.

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AmplifAI vs Carbon Voice

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Carbon Voice: Carbon Voice is an asynchronous voice-messaging app that automatically transcribes voice memos and uses AI to generate summaries, action items, and documents. The right pick comes down to team size, budget, and the workflows you want to automate.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Carbon Voice when capturing spoken ideas and turning them into structured documents, emails, or action items matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Carbon Voice

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Carbon Voice

Carbon Voice is an asynchronous voice-messaging and voice-notes app for iOS, Android, Web, and Apple Watch. Users record voice memos or messages with a single keystroke or swipe, and every message is automatically transcribed so it can be read, searched, labeled, and organized. The app is built around reducing real-time meetings and calls: instead of scheduling synchronous time, teammates exchange voice messages that the recipient can catch up on later. Layered on top is a large library of AI actions that turn raw voice into structured content — bulleted summaries, cleaned-up transcripts (removing filler words and fixing grammar), meeting notes, agendas, action items, professional emails, and longer documents such as PRDs and reports. Users can also query an AI assistant about any chat. A Global Voice feature can translate messages between languages, and messages can be sent to people who don't have the app via a secure email link. It is aimed at distributed teams, managers, and individuals who prefer talking over typing.

Best suited for

Replacing status meetings and calls with async voice messages that get auto-transcribed and summarized
Capturing spoken ideas and turning them into structured documents, emails, or action items
Communicating across languages using automatic voice translation between teammates

Feature	AmplifAI	Carbon Voice
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Automatic transcription of every voice message, made searchable and organizable
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	AI summaries, catch-ups, and action-item extraction from conversations
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	AI document generation (meeting notes, agendas, emails, PRDs, reports) from voice
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Transcript clean-up that removes filler words and corrects grammar
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Cross-platform sync across iOS, Android, Web, and Apple Watch
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Global Voice automatic translation between languages

AmplifAI vs Carbon Voice

About AmplifAI

About Carbon Voice

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Carbon Voice better for AI meeting notes?

How do AmplifAI and Carbon Voice compare on price?

Can I use both AmplifAI and Carbon Voice?

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