Is AmplifAI or CaptionKit better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while CaptionKit is strong for providing live captions for deaf and hard-of-hearing attendees during services or events. Both transcribe and summarize meetings.

How do AmplifAI and CaptionKit compare on price?

AmplifAI is custom pricing and CaptionKit is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and CaptionKit?

You can — some teams pair them when each covers a different part of the meeting workflow.

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AmplifAI vs CaptionKit

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. CaptionKit: CaptionKit is an AI-powered platform that generates real-time captions and multilingual translations for live spoken sessions, built primarily for churches and faith-based services. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and CaptionKit when offering real-time multilingual translation for non-native-speaking audiences matters most. Try them side by side on real calls before deciding — needs vary by team.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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CaptionKit

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About CaptionKit

CaptionKit is a browser-based platform that produces live, AI-generated captions and translations during spoken sessions, designed primarily for churches and other faith-based organizations serving deaf, hard-of-hearing, and multilingual audiences. A host starts a captioning session from the web dashboard, and the system transcribes speech in 65+ languages and translates it into 85+ languages, including a bilingual English and Spanish mode. Attendees follow along by joining a shared web link or QR code, or through the free iOS and Android apps; captions can also be displayed on screen as lower-third overlays or full-screen scrolling text. It integrates with common presentation and streaming software including ProPresenter, OBS, vMix, FreeShow, and Worship Extreme, and supports automation via cURL and Bitfocus Companion. Accuracy can be improved with boosted keywords for names and uncommon terms, and the platform records session history. No installation is required, making it suited to live in-person or streamed events where on-screen accessibility and language access matter.

Best suited for

Providing live captions for deaf and hard-of-hearing attendees during services or events
Offering real-time multilingual translation for non-native-speaking audiences
Displaying on-screen captions through presentation software during streamed or in-person gatherings

Feature	AmplifAI	CaptionKit
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Real-time AI speech-to-text captioning in 65+ languages
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Live translation into 85+ languages, including bilingual English/Spanish mode
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Attendee access via web link, QR code, or free iOS and Android apps
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	On-screen display options (lower-third overlays, full-screen scrolling captions)
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Integrations with ProPresenter, OBS, vMix, FreeShow, and Worship Extreme
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Boosted keywords to improve accuracy for names and uncommon terms

AmplifAI vs CaptionKit

About AmplifAI

About CaptionKit

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or CaptionKit better for AI meeting notes?

How do AmplifAI and CaptionKit compare on price?

Can I use both AmplifAI and CaptionKit?

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