Is AmplifAI or Backtrack better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Backtrack is strong for exhibitors capturing booth and 1:1 buyer conversations at trade shows. Both transcribe and summarize meetings.

How do AmplifAI and Backtrack compare on price?

AmplifAI is custom pricing and Backtrack is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Backtrack?

You can — some teams pair them when each covers a different part of the meeting workflow.

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AmplifAI vs Backtrack

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Backtrack: An AI meeting intelligence tool for trade shows and hosted buyer events that captures 1:1 conversations and turns them into CRM-ready notes and insights. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Backtrack when sales teams generating crm-ready follow-ups from event meetings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Backtrack

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Backtrack

Backtrack is an AI meeting intelligence product focused on a niche that most notetakers ignore: in-person B2B conversations at trade shows, conferences, and hosted buyer events. Rather than running as a meeting bot, Backtrack captures live 1:1 conversations and converts them into transcripts, structured summaries, and CRM-ready follow-up notes so sales teams do not have to take notes during busy events. Its consumer app, marketed as Backtrack, also offers retroactive recording that continuously buffers recent audio and saves only the last several minutes when the user explicitly chooses to, which is useful for capturing a conversation that has already started; the company stores audio locally on-device until the user decides to upload or share, and recordings are not live-streamed. For events, Backtrack offers pre-configured capture that activates around scheduled meetings, transcription tuned for noisy venues, summaries covering buyer intent, objections, priorities, and next steps, and anonymized trend reports for organizers. It supports transcription in over 100 languages and provides an opt-out path for attendees, emphasizing transparency around recording. Backtrack is aimed at exhibitors, event organizers, and sales teams who need reliable conversation capture and follow-up in event settings. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Exhibitors capturing booth and 1:1 buyer conversations at trade shows
Sales teams generating CRM-ready follow-ups from event meetings
Event organizers reviewing anonymized conversation trends and sentiment

Feature	AmplifAI	Backtrack
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Capture of in-person 1:1 conversations at trade shows and hosted events
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Retroactive recording that saves the most recent minutes on demand (consumer app)
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Transcription tuned for noisy venues in 100+ languages
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Structured summaries covering buyer intent, objections, priorities, and next steps
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	CRM-ready follow-up notes and anonymized organizer trend reports
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Local on-device storage until the user uploads or shares, with attendee opt-out

AmplifAI vs Backtrack

About AmplifAI

About Backtrack

Pricing comparison

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FAQ

Is AmplifAI or Backtrack better for AI meeting notes?

How do AmplifAI and Backtrack compare on price?

Can I use both AmplifAI and Backtrack?

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