Is AmplifAI or Ava better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Ava is strong for real-time captioning for deaf and hard-of-hearing participants. Both transcribe and summarize meetings.

How do AmplifAI and Ava compare on price?

AmplifAI is custom pricing and Ava is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Ava?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

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AmplifAI vs Ava

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Ava: AI live captioning and transcription app for accessibility, providing real-time captions for conversations and video meetings. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Ava when accessible captions for in-person meetings and classes matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Ava

Custom

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Ava

Ava is a live captioning and transcription service built primarily for deaf and hard-of-hearing users, as well as for organizations that need accessible meetings and conversations. The app captures audio from in-person conversations and from video conferencing tools, then generates real-time captions on a phone, computer, or in the meeting interface. Ava combines automatic speech recognition with an optional professional scribe service for higher-accuracy, ADA-compliant captioning, giving users a choice between fast AI captions and human-assisted transcription. Features include color-coded speaker identification so users can follow who said what, support for many languages, and stored transcripts and summaries after a conversation ends. Through its Ava Connect integration, the service connects with Zoom, Google Meet, and Microsoft Teams, and it is available across mobile (iOS and Android), web, and desktop (Windows and Mac). Ava is aimed at individuals who need accessibility support in daily conversations and meetings, as well as at educational institutions, healthcare providers, corporations, and event venues that must provide compliant real-time captioning without committing to a traditional CART contract. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Real-time captioning for deaf and hard-of-hearing participants
Accessible captions for in-person meetings and classes
ADA-compliant captioning for events and healthcare settings

Feature	AmplifAI	Ava
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Integration with Zoom, Google Meet, and Microsoft Teams
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Real-time live captions for in-person and online conversations
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Color-coded speaker identification
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Optional professional scribe service for higher accuracy
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Mobile, web, and desktop apps
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Saved transcripts and conversation summaries

AmplifAI vs Ava

About AmplifAI

About Ava

Pricing comparison

Feature table

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Pros & cons

FAQ

Is AmplifAI or Ava better for AI meeting notes?

How do AmplifAI and Ava compare on price?

Can I use both AmplifAI and Ava?

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