3Play Media: Video accessibility platform combining AI and human review for captioning, transcription, and localization. Solidroad: Solidroad is an AI quality assurance and coaching platform that automatically reviews and scores 100% of a CX team's customer conversations across phone, chat, email, and video, then turns the findings into agent training simulations. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist 3Play Media when captioning recorded lectures, webinars, and corporate videos matters most, and Solidroad when onboarding and continuously coaching cx agents with realistic ai customer simulations matters most. Try them side by side on real calls before deciding — needs vary by team.
Video accessibility platform combining AI and human review for captioning, transcription, and localization.
Solidroad is an AI quality assurance and coaching platform that automatically reviews and scores 100% of a CX team's customer conversations across phone, chat, email, and video, then turns the findings into agent training simulations.
3Play Media is a video accessibility and localization platform that combines automatic speech recognition with human review to produce transcripts and captions for organizations that need accuracy and compliance. The company's core services include closed captioning for recorded video, transcription, subtitling, audio description, and dubbing, along with live captioning for events and meetings. By blending machine processing with professional editing, 3Play Media aims to deliver high-accuracy output even when audio quality is poor or there are multiple speakers, accents, or specialized content. The platform offers a secure online account for managing media projects and provides a large set of integrations with video platforms and learning systems, as well as API access for automating captioning and transcription workflows. It serves sectors such as media and entertainment, higher education, corporate enterprises, sports broadcasting, and eLearning, where accessibility regulations and quality standards are important. Security and compliance are emphasized, including HIPAA compliance and regular security audits. Organizations typically choose 3Play Media when they need accountable, reviewed captions and transcripts integrated into established media and meeting workflows rather than fully automated, instant output. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Solidroad is an AI-native quality assurance and training platform built for enterprise customer experience and support teams. Instead of manually sampling a handful of interactions, it ingests and reviews 100% of customer conversations across phone calls, live chat, email tickets, and video, then auto-scores each one against custom scorecards aligned to a team's own quality standards. The platform auto-tags key moments, highlights, and risks, surfacing skill gaps and coaching opportunities across both human agents and AI agents. What makes it distinct is how it closes the loop: QA findings feed directly into AI-powered training simulations that look, act, and sound like real customers, letting reps practice scenarios that vary by difficulty, language, and channel while the system grades them and gives tailored feedback. It integrates with support stacks including Zendesk, Intercom, and Gong. Founded in 2023 and Y Combinator-backed, Solidroad raised a 2026 Series A and counts brands such as Ryanair, Oura, Crypto.com, Podium, and Fever among its customers. It is sold via demo and sales engagement.
Best suited for
3Play Media is a free tier with paid upgrades (freemium); Solidroad is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | 3Play Media | Solidroad |
|---|---|---|
| Core capability | AI captioning and transcription with human review | Automated review and scoring of 100% of customer conversations across phone, chat, email, and video |
| Standout feature | Live captioning for events and meetings | Custom AI scorecards aligned to a team's own quality and compliance standards |
| Team usage | Subtitling, audio description, and dubbing | Auto-tagging of highlights, key actions, and risk moments within conversations |
| Integrations | Integrations with video platforms and learning systems | AI training simulations that mimic real customers, varied by difficulty, language, and channel |
| Languages & capture | API access for automating captioning and transcription | Automatic grading and tailored coaching feedback for agents based on QA findings |
| Best-fit workflow | Security and compliance including HIPAA | Integrations with support tools like Zendesk, Intercom, and Gong |
3Play Media
Choose 3Play Media if you need captioning recorded lectures, webinars, and corporate videos — strengths include human review supports high accuracy and accessibility compliance.
Solidroad
Choose Solidroad if you need automating qa coverage to score every support call, chat, and ticket instead of sampling — strengths include reviews every interaction rather than a small manual sample, giving full qa coverage.
3Play Media
Solidroad
It depends on your workflow. 3Play Media is strong for captioning recorded lectures, webinars, and corporate videos, while Solidroad is strong for automating qa coverage to score every support call, chat, and ticket instead of sampling. Both transcribe and summarize meetings.
3Play Media is a free tier with paid upgrades and Solidroad is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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