3Play Media: Video accessibility platform combining AI and human review for captioning, transcription, and localization. daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist 3Play Media when captioning recorded lectures, webinars, and corporate videos matters most, and daisee when monitoring regulatory compliance and flagging high-risk customer calls in sectors like finance and insurance matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Video accessibility platform combining AI and human review for captioning, transcription, and localization.
Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats.
3Play Media is a video accessibility and localization platform that combines automatic speech recognition with human review to produce transcripts and captions for organizations that need accuracy and compliance. The company's core services include closed captioning for recorded video, transcription, subtitling, audio description, and dubbing, along with live captioning for events and meetings. By blending machine processing with professional editing, 3Play Media aims to deliver high-accuracy output even when audio quality is poor or there are multiple speakers, accents, or specialized content. The platform offers a secure online account for managing media projects and provides a large set of integrations with video platforms and learning systems, as well as API access for automating captioning and transcription workflows. It serves sectors such as media and entertainment, higher education, corporate enterprises, sports broadcasting, and eLearning, where accessibility regulations and quality standards are important. Security and compliance are emphasized, including HIPAA compliance and regular security audits. Organizations typically choose 3Play Media when they need accountable, reviewed captions and transcripts integrated into established media and meeting workflows rather than fully automated, instant output. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Daisee is an Australian (Sydney-based) AI software company offering a cloud-based voice analytics and contact centre quality assurance platform. It captures audio by having organisations upload call recordings to a secure cloud endpoint, then transcribes the conversations using speech-to-text technology. Rather than reviewing only a sample of interactions, Daisee analyses 100 percent of calls and chat sessions, applying natural language processing and sentiment analysis to surface why customers are getting in touch. Core capabilities include a Programmable Scorecard that automates agent evaluation, daisee Essence for categorising call reasons and root-cause drivers, daisee Predictors for flagging likely complaints and churn, plus a Scorecard Builder and Report Builder for custom QA workflows. It supports both voice and chat channels and integrates with platforms such as Genesys Cloud, with partnerships listed including Microsoft and AWS. Daisee is aimed at contact centres and customer-experience teams in regulated sectors like financial services and insurance that need compliance monitoring, agent coaching insights, and automated quality assurance at scale.
Best suited for
3Play Media is a free tier with paid upgrades (freemium); daisee is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | 3Play Media | daisee |
|---|---|---|
| Core capability | AI captioning and transcription with human review | Automated transcription of 100% of voice calls |
| Standout feature | Live captioning for events and meetings | Programmable Scorecard for automated agent quality evaluation |
| Team usage | Subtitling, audio description, and dubbing | Sentiment analysis and emotion detection across interactions |
| Integrations | Integrations with video platforms and learning systems | Compliance monitoring that flags high-risk and non-compliant calls |
| Languages & capture | API access for automating captioning and transcription | Chat interaction analysis alongside voice |
| Best-fit workflow | Security and compliance including HIPAA | Custom Report Builder and Scorecard Builder with industry templates |
3Play Media
Choose 3Play Media if you need captioning recorded lectures, webinars, and corporate videos — strengths include human review supports high accuracy and accessibility compliance.
daisee
Choose daisee if you need automating quality assurance and agent scoring across an entire contact centre's call volume — strengths include analyses every interaction rather than a manual sample, reducing qa workload.
3Play Media
daisee
It depends on your workflow. 3Play Media is strong for captioning recorded lectures, webinars, and corporate videos, while daisee is strong for automating quality assurance and agent scoring across an entire contact centre's call volume. Both transcribe and summarize meetings.
3Play Media is a free tier with paid upgrades and daisee is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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