VITO: VITO is a mobile app from ReturnZero that automatically transcribes recorded phone calls into searchable text with speaker labels and summaries, optimized for Korean. VoiceOps: VoiceOps is an AI conversation intelligence platform that transcribes and analyzes customer calls into structured insights for sales coaching, quality assurance, and compliance. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist VITO when reviewing and searching the content of past phone calls matters most, and VoiceOps when automating quality assurance scoring across customer support and sales calls matters most. Try them side by side on real calls before deciding — needs vary by team.
VITO is a mobile app from ReturnZero that automatically transcribes recorded phone calls into searchable text with speaker labels and summaries, optimized for Korean.
VoiceOps is an AI conversation intelligence platform that transcribes and analyzes customer calls into structured insights for sales coaching, quality assurance, and compliance.
VITO (비토) is a call-transcription app developed by ReturnZero Inc. (리턴제로), a Seoul-based speech-AI company. It automatically converts recorded phone calls into readable, chat-style text using ReturnZero's proprietary speech-recognition engine tuned for conversational Korean. Rather than joining live virtual meetings as a bot, VITO works from a phone's call-recording function: once a call is recorded, the audio is transcribed, with speaker identification distinguishing participants, and users can later read, keyword-search, replay specific segments, and review summaries of past conversations. It also supports bulk conversion of previously recorded calls. VITO is available on iOS and Android, with PC/web access to view transcripts, and offers cloud storage so call history is preserved across devices. The company also exposes its underlying RTZR speech-to-text technology as a separate developer API. VITO is aimed at everyday users and professionals such as real-estate agents, delivery drivers, office workers, students, and small-business owners who need to revisit, search, or share the content of their phone conversations.
Best suited for
VoiceOps is an AI conversation intelligence platform that ingests and transcribes customer interactions across channels, including phone calls, email, SMS, and chat, then turns them into structured, searchable data. It automatically transcribes conversations in over 120 languages and uses AI to detect intent, objections, promises, sentiment, and outcomes while handling interruptions, accents, and side comments. Built for high-velocity sales, customer experience, and operations teams, it is used to coach reps, automate quality assurance scoring, and monitor regulatory compliance. The platform can ingest large volumes of past interactions and apply custom behaviors and instant transcript search so teams can track process adherence across calls. Its Sales Coach capability surfaces pivotal moments from rapport-building to closing and delivers personalized coaching tied to a team's playbook. Results plug into CRM and BI systems, with named integrations including Salesforce, HubSpot, Five9, Genesys, NICE, RingCentral, Snowflake, Power BI, Segment, Slack, and Teams, plus real-time alerts via Slack and webhooks. Founded in 2016 and based in San Francisco.
Best suited for
VITO is a free tier with paid upgrades (freemium); VoiceOps is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | VITO | VoiceOps |
|---|---|---|
| Core capability | Automatic speech-to-text transcription of recorded phone calls | Automatic transcription of calls in 120+ languages with context handling for accents, interruptions, and side comments |
| Standout feature | Speaker identification across multi-party conversations | Conversation analysis detecting intent, objections, promises, sentiment, and outcomes |
| Team usage | Chat-style transcripts with keyword search and segment replay | Automated QA scoring across calls plus compliance monitoring and regulatory review |
| Integrations | Call summaries and follow-up reminders | Sales Coach that surfaces key call moments and delivers personalized, playbook-based coaching |
| Languages & capture | Bulk conversion of previously recorded calls | Custom behavior tracking with instant transcript search and process-adherence reporting |
| Best-fit workflow | Cloud storage with PC/web access to transcripts across devices | Integrations with CRM, contact center, and BI tools (Salesforce, HubSpot, Five9, Genesys, NICE, Snowflake, Power BI) and real-time Slack/webhook alerts |
VITO
Choose VITO if you need reviewing and searching the content of past phone calls — strengths include strong korean speech recognition from returnzero's proprietary stt engine.
VoiceOps
Choose VoiceOps if you need coaching sales reps using analysis of their recorded customer calls — strengths include multi-channel capture across calls, email, sms, and chat rather than meetings only.
VITO
VoiceOps
It depends on your workflow. VITO is strong for reviewing and searching the content of past phone calls, while VoiceOps is strong for coaching sales reps using analysis of their recorded customer calls. Both transcribe and summarize meetings.
VITO is a free tier with paid upgrades and VoiceOps is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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