VITO: VITO is a mobile app from ReturnZero that automatically transcribes recorded phone calls into searchable text with speaker labels and summaries, optimized for Korean. Verity by BTS (formerly Wonderway Coach): Automated AI sales coaching tool that scores every sales call against custom scorecards and delivers personalized feedback to reps. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist VITO when reviewing and searching the content of past phone calls matters most, and Verity by BTS (formerly Wonderway Coach) when delivering consistent, personalized coaching to every rep matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
VITO is a mobile app from ReturnZero that automatically transcribes recorded phone calls into searchable text with speaker labels and summaries, optimized for Korean.
Automated AI sales coaching tool that scores every sales call against custom scorecards and delivers personalized feedback to reps.
VITO (비토) is a call-transcription app developed by ReturnZero Inc. (리턴제로), a Seoul-based speech-AI company. It automatically converts recorded phone calls into readable, chat-style text using ReturnZero's proprietary speech-recognition engine tuned for conversational Korean. Rather than joining live virtual meetings as a bot, VITO works from a phone's call-recording function: once a call is recorded, the audio is transcribed, with speaker identification distinguishing participants, and users can later read, keyword-search, replay specific segments, and review summaries of past conversations. It also supports bulk conversion of previously recorded calls. VITO is available on iOS and Android, with PC/web access to view transcripts, and offers cloud storage so call history is preserved across devices. The company also exposes its underlying RTZR speech-to-text technology as a separate developer API. VITO is aimed at everyday users and professionals such as real-estate agents, delivery drivers, office workers, students, and small-business owners who need to revisit, search, or share the content of their phone conversations.
Best suited for
Verity by BTS, originally launched as Wonderway Coach, is an automated AI sales coaching tool whose core function is to analyze recorded sales calls and score them against customizable scorecards, removing the need for managers to manually review every conversation. Rather than relying on simple keyword detection, it uses large language models to understand conversational context, so it can assess whether reps followed the playbook, handled objections, and covered required steps. The platform supports scorecards aligned to common sales methodologies such as MEDDIC, SPICED, and SPIN, and automatically completes those scorecards across all calls to track playbook adherence, quality, and compliance at scale. It benchmarks individual rep performance, identifies behaviors associated with top performers, and delivers personalized, targeted coaching recommendations for each seller. Verity connects with dialers, video conferencing tools, and contact center systems to ingest call recordings. It is aimed at sales organizations that want consistent, scalable coaching and quality assurance across high-volume inbound calls and complex enterprise deals. The product was acquired by BTS and rebranded from Wonderway Coach to Verity by BTS in 2024. Pricing varies by plan. Check the official website for current pricing.
Best suited for
VITO is a free tier with paid upgrades (freemium); Verity by BTS (formerly Wonderway Coach) is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | VITO | Verity by BTS (formerly Wonderway Coach) |
|---|---|---|
| Core capability | Automatic speech-to-text transcription of recorded phone calls | Automatic scoring of every sales call against custom scorecards |
| Standout feature | Speaker identification across multi-party conversations | Context-aware analysis using large language models |
| Team usage | Chat-style transcripts with keyword search and segment replay | Scorecards aligned to MEDDIC, SPICED, SPIN, and other methodologies |
| Integrations | Call summaries and follow-up reminders | Performance benchmarking against top-performer behaviors |
| Languages & capture | Bulk conversion of previously recorded calls | Integration with dialers, video conferencing, and contact center tools |
| Best-fit workflow | Cloud storage with PC/web access to transcripts across devices | Automatic scoring of every sales call against custom scorecards |
VITO
Choose VITO if you need reviewing and searching the content of past phone calls — strengths include strong korean speech recognition from returnzero's proprietary stt engine.
Verity by BTS (formerly Wonderway Coach)
Choose Verity by BTS (formerly Wonderway Coach) if you need automating sales call qa and playbook-adherence checks — strengths include scores 100% of calls instead of a manually reviewed sample.
VITO
Verity by BTS (formerly Wonderway Coach)
It depends on your workflow. VITO is strong for reviewing and searching the content of past phone calls, while Verity by BTS (formerly Wonderway Coach) is strong for automating sales call qa and playbook-adherence checks. Both transcribe and summarize meetings.
VITO is a free tier with paid upgrades and Verity by BTS (formerly Wonderway Coach) is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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