Gistly: Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis. spf.io: AI captioning and translation platform for in-person, virtual, and hybrid events, supporting 100+ languages with broad streaming integrations. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Gistly when contact centers auditing 100% of agent calls for qa scoring and coaching matters most, and spf.io when providing multilingual accessibility for webinars streamed via zoom, youtube, or obs matters most. Run both through a week of actual calls to see which suits your workflow.
Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis.
AI captioning and translation platform for in-person, virtual, and hybrid events, supporting 100+ languages with broad streaming integrations.
Gistly is an AI conversation intelligence platform built for contact centers and BPOs that handle sales, support, and collections calls. It transcribes calls in 100+ languages with speaker identification and business-vocabulary tuning, then runs automated QA scoring against custom scorecards so teams can audit every conversation instead of sampling a handful. The platform surfaces time-stamped compliance flags, quality flags, sentiment and objection analysis, and AI call summaries tied to outcomes, plus real-time agent coaching and analytics. A distinguishing feature is its handling of multilingual and Indic code-switching audio, following conversations that mix Hindi, Tamil, Telugu, and other regional languages with English mid-sentence. Gistly also offers Voice AI monitoring to test and continuously watch AI agents in production, including hallucination detection. It integrates with platforms such as NICE, Salesforce, Zoho, Freshworks, HubSpot, and Genesys, and supports API and webhook connections. It is used by organizations including upGrad, Teachmint, and 21K School, primarily serving QA managers and operations leaders who need full-coverage call auditing.
Best suited for
spf.io, operated by TheoTech LLC, is an AI-powered captioning and translation platform built for in-person, virtual, and hybrid events. It provides automatic live captions and real-time translation in more than 100 languages, plus AI-generated translated audio in over 70 languages, so multilingual and deaf or hard-of-hearing audiences can follow sessions in their preferred language. Output can be shown on projectors with up to four languages at once, embedded into web and app players, or accessed by attendees on mobile devices through a QR code or URL with both text and audio options. The platform integrates with common meeting and streaming tools including Zoom, Microsoft Teams, Google Meet, YouTube, Facebook Live, OBS, StreamYard, vMix, and Twitch. Beyond fully automatic captions, spf.io supports supervised and edited captioning for quality control, bidirectional translation, manuscript-based delivery, and interpreter subtitling. It offers customization such as vocabulary fine-tuning, adapted machine translation models, custom speech recognition, and profanity filtering, and it makes remote operators, professional captioners, and interpreters available as add-on services. The company publishes ongoing product updates into 2026, confirming it is actively operating. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Gistly is a free tier with paid upgrades (paid); spf.io is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Gistly | spf.io |
|---|---|---|
| Core capability | Call transcription in 100+ languages with speaker identification | Automatic live captions and translation in 100+ languages, with translated audio in 70+ |
| Standout feature | Automated QA scoring of every call using custom scorecards | Projector display of up to four languages plus mobile QR/URL attendee access |
| Team usage | Time-stamped compliance and quality flags for 100% auditing | Integrations with Zoom, Teams, Google Meet, YouTube, OBS, StreamYard, vMix, and Twitch |
| Integrations | Native Indic code-switching analysis (e.g. Hindi-English, Tamil-English) | Supervised/edited captioning and bidirectional translation modes |
| Languages & capture | AI call summaries plus real-time agent coaching and analytics | Vocabulary fine-tuning, custom speech recognition, and adapted translation models |
| Best-fit workflow | Voice AI agent monitoring with hallucination detection | Optional professional captioners, interpreters, and remote operators as add-ons |
Gistly
Choose Gistly if you need contact centers auditing 100% of agent calls for qa scoring and coaching — strengths include audits 100% of calls rather than a small manual sample, with no extra qa headcount.
spf.io
Choose spf.io if you need captioning and translating large in-person conferences across projectors and mobile devices — strengths include very broad language coverage for both captions and translated audio.
Gistly
spf.io
It depends on your workflow. Gistly is strong for contact centers auditing 100% of agent calls for qa scoring and coaching, while spf.io is strong for captioning and translating large in-person conferences across projectors and mobile devices. Both transcribe and summarize meetings.
Gistly is a free tier with paid upgrades and spf.io is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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