Gistly: Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis. Read.ai: Meeting summaries with engagement and sentiment analytics Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Gistly when contact centers auditing 100% of agent calls for qa scoring and coaching matters most, and Read.ai when personal meeting coaching matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis.
Meeting summaries with engagement and sentiment analytics
Gistly is an AI conversation intelligence platform built for contact centers and BPOs that handle sales, support, and collections calls. It transcribes calls in 100+ languages with speaker identification and business-vocabulary tuning, then runs automated QA scoring against custom scorecards so teams can audit every conversation instead of sampling a handful. The platform surfaces time-stamped compliance flags, quality flags, sentiment and objection analysis, and AI call summaries tied to outcomes, plus real-time agent coaching and analytics. A distinguishing feature is its handling of multilingual and Indic code-switching audio, following conversations that mix Hindi, Tamil, Telugu, and other regional languages with English mid-sentence. Gistly also offers Voice AI monitoring to test and continuously watch AI agents in production, including hallucination detection. It integrates with platforms such as NICE, Salesforce, Zoho, Freshworks, HubSpot, and Genesys, and supports API and webhook connections. It is used by organizations including upGrad, Teachmint, and 21K School, primarily serving QA managers and operations leaders who need full-coverage call auditing.
Best suited for
Read.ai generates AI summaries, transcripts, and live notes for meetings, and adds a personalized meeting coach with speaker and engagement analytics. It works across Zoom, Google Meet, and Microsoft Teams, supports 20+ languages, and integrates with Slack, Salesforce, HubSpot, Notion, and Jira. The permanent free plan covers 5 meeting transcripts per month (reports kept about a year); video and audio playback are reserved for the Enterprise tier and above.
Best suited for
Gistly is a free tier with paid upgrades (paid); Read.ai is from $15/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Gistly | Read.ai |
|---|---|---|
| Core capability | Call transcription in 100+ languages with speaker identification | AI summaries |
| Standout feature | Automated QA scoring of every call using custom scorecards | Meeting coach |
| Team usage | Time-stamped compliance and quality flags for 100% auditing | Engagement analytics |
| Integrations | Native Indic code-switching analysis (e.g. Hindi-English, Tamil-English) | 20+ languages |
| Languages & capture | AI call summaries plus real-time agent coaching and analytics | AI summaries |
| Best-fit workflow | Voice AI agent monitoring with hallucination detection | Meeting coach |
Gistly
Choose Gistly if you need contact centers auditing 100% of agent calls for qa scoring and coaching — strengths include audits 100% of calls rather than a small manual sample, with no extra qa headcount.
Read.ai
Choose Read.ai if you need ai summaries with meeting analytics — strengths include permanent free plan (5 meeting transcripts per month).
Gistly
Read.ai
It depends on your workflow. Gistly is strong for contact centers auditing 100% of agent calls for qa scoring and coaching, while Read.ai is strong for ai summaries with meeting analytics. Both transcribe and summarize meetings.
Gistly is a free tier with paid upgrades and Read.ai is from $15/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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