Gistly: Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis. Prevail: Prevail is an AI-assisted testimony management and court reporting platform that delivers real-time transcription for legal depositions and proceedings. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Gistly when contact centers auditing 100% of agent calls for qa scoring and coaching matters most, and Prevail when collaborative attorney note-taking and key-moment tagging during testimony matters most. Try them side by side on real calls before deciding — needs vary by team.
Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis.
Prevail is an AI-assisted testimony management and court reporting platform that delivers real-time transcription for legal depositions and proceedings.
Gistly is an AI conversation intelligence platform built for contact centers and BPOs that handle sales, support, and collections calls. It transcribes calls in 100+ languages with speaker identification and business-vocabulary tuning, then runs automated QA scoring against custom scorecards so teams can audit every conversation instead of sampling a handful. The platform surfaces time-stamped compliance flags, quality flags, sentiment and objection analysis, and AI call summaries tied to outcomes, plus real-time agent coaching and analytics. A distinguishing feature is its handling of multilingual and Indic code-switching audio, following conversations that mix Hindi, Tamil, Telugu, and other regional languages with English mid-sentence. Gistly also offers Voice AI monitoring to test and continuously watch AI agents in production, including hallucination detection. It integrates with platforms such as NICE, Salesforce, Zoho, Freshworks, HubSpot, and Genesys, and supports API and webhook connections. It is used by organizations including upGrad, Teachmint, and 21K School, primarily serving QA managers and operations leaders who need full-coverage call auditing.
Best suited for
Prevail is an AI-assisted testimony management and court reporting platform purpose-built for legal proceedings such as depositions. Its AI Speech Capture panel begins transcribing the moment a Session Manager presses record, displaying spoken dialogue as structured segments with speaker labels and timestamps that update in real time, while machine learning improves accuracy as the session unfolds. Transcripts are synchronized with the session audio and video, and certified transcripts are delivered within a few business days. Its transcription and translation services handle audio and video files of multiple formats and support over 90 languages. The CheckMate solution consolidates real-time transcription, speaker identification, and collaborative note-taking into one workspace, with secure integration to a firm's chosen LLM for AI-generated analysis. Prevail supports remote, hybrid, and in-person proceedings and is accessed through a web-based interface, meeting SOC 2 Type 2 and ISO 27001 standards. It is built for legal professionals including law firms, corporations, and government agencies.
Best suited for
Gistly is a free tier with paid upgrades (paid); Prevail is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Gistly | Prevail |
|---|---|---|
| Core capability | Call transcription in 100+ languages with speaker identification | Real-time AI transcription with live speaker labels and timestamps |
| Standout feature | Automated QA scoring of every call using custom scorecards | Audio/video synchronization with transcripts during sessions |
| Team usage | Time-stamped compliance and quality flags for 100% auditing | Collaborative note-taking and key-moment tagging (CheckMate) |
| Integrations | Native Indic code-switching analysis (e.g. Hindi-English, Tamil-English) | Secure integration with a firm's chosen LLM for AI analysis |
| Languages & capture | AI call summaries plus real-time agent coaching and analytics | Transcription and translation supporting 90+ languages |
| Best-fit workflow | Voice AI agent monitoring with hallucination detection | Support for remote, hybrid, and in-person proceedings |
Gistly
Choose Gistly if you need contact centers auditing 100% of agent calls for qa scoring and coaching — strengths include audits 100% of calls rather than a small manual sample, with no extra qa headcount.
Prevail
Choose Prevail if you need capturing and transcribing remote, hybrid, or in-person legal depositions in real time — strengths include purpose-built for legal depositions with synchronized audio, video, and transcript.
Gistly
Prevail
It depends on your workflow. Gistly is strong for contact centers auditing 100% of agent calls for qa scoring and coaching, while Prevail is strong for capturing and transcribing remote, hybrid, or in-person legal depositions in real time. Both transcribe and summarize meetings.
Gistly is a free tier with paid upgrades and Prevail is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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