Gistly: Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis. Otolio: Japanese AI meeting-minutes service (formerly Smart Scribe) that transcribes and automates the full minutes workflow for businesses. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Gistly when contact centers auditing 100% of agent calls for qa scoring and coaching matters most, and Otolio when sales teams preparing for and following up on client meetings matters most. Try them side by side on real calls before deciding — needs vary by team.
Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis.
Japanese AI meeting-minutes service (formerly Smart Scribe) that transcribes and automates the full minutes workflow for businesses.
Gistly is an AI conversation intelligence platform built for contact centers and BPOs that handle sales, support, and collections calls. It transcribes calls in 100+ languages with speaker identification and business-vocabulary tuning, then runs automated QA scoring against custom scorecards so teams can audit every conversation instead of sampling a handful. The platform surfaces time-stamped compliance flags, quality flags, sentiment and objection analysis, and AI call summaries tied to outcomes, plus real-time agent coaching and analytics. A distinguishing feature is its handling of multilingual and Indic code-switching audio, following conversations that mix Hindi, Tamil, Telugu, and other regional languages with English mid-sentence. Gistly also offers Voice AI monitoring to test and continuously watch AI agents in production, including hallucination detection. It integrates with platforms such as NICE, Salesforce, Zoho, Freshworks, HubSpot, and Genesys, and supports API and webhook connections. It is used by organizations including upGrad, Teachmint, and 21K School, primarily serving QA managers and operations leaders who need full-coverage call auditing.
Best suited for
Otolio, formerly known as Smart Scribe (スマート書記), is a Japanese AI meeting-minutes service operated by Epicbase, Inc. It is designed for corporate use and automates the entire meeting documentation process rather than only producing a transcript. Users can record in-person meetings or capture audio from web conferencing tools, after which Otolio automatically transcribes the audio and generates summarized, cleaned-up minutes. Features include speaker visualization, registration of specialized terminology for improved accuracy on industry-specific vocabulary, and filler-word removal. The platform organizes recording, transcription, minutes generation, and follow-up tasks within a single interface, and offers specialized agents oriented toward meeting minutes and toward sales preparation and follow-up. Security is positioned as a core concern for Japanese enterprises: Otolio is ISO 27001 certified, uses encryption, and states that it does not perform unauthorized machine learning on user data. A mobile app supports transcription, audio playback, and file upload. Otolio is aimed at Japanese organizations that hold frequent internal meetings, sales calls, one-on-ones, and executive sessions and want to reduce the administrative burden of writing minutes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Gistly is a free tier with paid upgrades (paid); Otolio is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Gistly | Otolio |
|---|---|---|
| Core capability | Call transcription in 100+ languages with speaker identification | Automatic transcription of in-person and web-conference audio |
| Standout feature | Automated QA scoring of every call using custom scorecards | AI summarization and cleanup of meeting minutes |
| Team usage | Time-stamped compliance and quality flags for 100% auditing | Speaker visualization and specialized terminology registration |
| Integrations | Native Indic code-switching analysis (e.g. Hindi-English, Tamil-English) | Filler-word removal for cleaner transcripts |
| Languages & capture | AI call summaries plus real-time agent coaching and analytics | Dedicated minutes and sales agents in one interface |
| Best-fit workflow | Voice AI agent monitoring with hallucination detection | Mobile app for transcription, playback, and file upload |
Gistly
Choose Gistly if you need contact centers auditing 100% of agent calls for qa scoring and coaching — strengths include audits 100% of calls rather than a small manual sample, with no extra qa headcount.
Otolio
Choose Otolio if you need japanese companies automating internal meeting minutes — strengths include built for the japanese market with strong handling of japanese minutes workflows.
Gistly
Otolio
It depends on your workflow. Gistly is strong for contact centers auditing 100% of agent calls for qa scoring and coaching, while Otolio is strong for japanese companies automating internal meeting minutes. Both transcribe and summarize meetings.
Gistly is a free tier with paid upgrades and Otolio is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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