Gistly: Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis. OpenTranscribe: Self-hosted, containerized web app for transcribing and analyzing audio/video with WhisperX, speaker diarization, search, and collaboration. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Gistly when contact centers auditing 100% of agent calls for qa scoring and coaching matters most, and OpenTranscribe when collaborative review of transcripts with time-stamped annotations matters most. Run both through a week of actual calls to see which suits your workflow.
Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis.
Self-hosted, containerized web app for transcribing and analyzing audio/video with WhisperX, speaker diarization, search, and collaboration.
Gistly is an AI conversation intelligence platform built for contact centers and BPOs that handle sales, support, and collections calls. It transcribes calls in 100+ languages with speaker identification and business-vocabulary tuning, then runs automated QA scoring against custom scorecards so teams can audit every conversation instead of sampling a handful. The platform surfaces time-stamped compliance flags, quality flags, sentiment and objection analysis, and AI call summaries tied to outcomes, plus real-time agent coaching and analytics. A distinguishing feature is its handling of multilingual and Indic code-switching audio, following conversations that mix Hindi, Tamil, Telugu, and other regional languages with English mid-sentence. Gistly also offers Voice AI monitoring to test and continuously watch AI agents in production, including hallucination detection. It integrates with platforms such as NICE, Salesforce, Zoho, Freshworks, HubSpot, and Genesys, and supports API and webhook connections. It is used by organizations including upGrad, Teachmint, and 21K School, primarily serving QA managers and operations leaders who need full-coverage call auditing.
Best suited for
OpenTranscribe is a self-hosted, containerized web application for transcribing and analyzing audio and video files using current AI models. It is built with a FastAPI backend, a Svelte/TypeScript progressive web app frontend, and a Docker-based stack that includes PostgreSQL, Redis/Celery task queues, MinIO object storage, and OpenSearch for full-text indexing. Transcription is handled by WhisperX with the large-v3-turbo model and Faster-Whisper, supporting more than 100 languages, while automatic speaker diarization uses PyAnnote v4 with overlap detection. The project is licensed under AGPL-3.0 and is actively maintained, with v0.4.1 released in April 2026. Beyond transcription, OpenTranscribe provides AI-powered summarization (including BLUF-format and custom JSON schemas), topic extraction, and content analysis through multiple LLM providers such as OpenAI, Claude, vLLM, Ollama, and OpenRouter. Collaboration features include time-stamped comments and annotations, and the platform can automatically import media from local folders, S3, and SMB shares. It also supports a set of cloud ASR providers as alternatives to local transcription, giving teams flexibility between fully local processing and managed services while keeping the application running on their own infrastructure. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Gistly is a free tier with paid upgrades (paid); OpenTranscribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Gistly | OpenTranscribe |
|---|---|---|
| Core capability | Call transcription in 100+ languages with speaker identification | WhisperX transcription with large-v3-turbo and 100+ language support |
| Standout feature | Automated QA scoring of every call using custom scorecards | Automatic speaker diarization via PyAnnote v4 with overlap detection |
| Team usage | Time-stamped compliance and quality flags for 100% auditing | Full-text search and filtering powered by OpenSearch |
| Integrations | Native Indic code-switching analysis (e.g. Hindi-English, Tamil-English) | AI summarization, topic extraction, and content analysis via multiple LLM providers |
| Languages & capture | AI call summaries plus real-time agent coaching and analytics | Time-stamped comments for collaboration and annotation |
| Best-fit workflow | Voice AI agent monitoring with hallucination detection | Auto-import from local folders, S3, and SMB shares |
Gistly
Choose Gistly if you need contact centers auditing 100% of agent calls for qa scoring and coaching — strengths include audits 100% of calls rather than a small manual sample, with no extra qa headcount.
OpenTranscribe
Choose OpenTranscribe if you need teams self-hosting a searchable archive of transcribed meeting and media recordings — strengths include fully self-hosted web app with a complete transcription-and-analysis stack.
Gistly
OpenTranscribe
It depends on your workflow. Gistly is strong for contact centers auditing 100% of agent calls for qa scoring and coaching, while OpenTranscribe is strong for teams self-hosting a searchable archive of transcribed meeting and media recordings. Both transcribe and summarize meetings.
Gistly is a free tier with paid upgrades and OpenTranscribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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