Gistly: Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis. Mumble AI: A voice-first AI workspace for Mac that records meetings without a bot, transcribes audio, and turns conversations and dictation into structured notes. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Gistly when contact centers auditing 100% of agent calls for qa scoring and coaching matters most, and Mumble AI when recording and transcribing meetings offline on a mac for privacy matters most. Try them side by side on real calls before deciding — needs vary by team.
Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis.
A voice-first AI workspace for Mac that records meetings without a bot, transcribes audio, and turns conversations and dictation into structured notes.
Gistly is an AI conversation intelligence platform built for contact centers and BPOs that handle sales, support, and collections calls. It transcribes calls in 100+ languages with speaker identification and business-vocabulary tuning, then runs automated QA scoring against custom scorecards so teams can audit every conversation instead of sampling a handful. The platform surfaces time-stamped compliance flags, quality flags, sentiment and objection analysis, and AI call summaries tied to outcomes, plus real-time agent coaching and analytics. A distinguishing feature is its handling of multilingual and Indic code-switching audio, following conversations that mix Hindi, Tamil, Telugu, and other regional languages with English mid-sentence. Gistly also offers Voice AI monitoring to test and continuously watch AI agents in production, including hallucination detection. It integrates with platforms such as NICE, Salesforce, Zoho, Freshworks, HubSpot, and Genesys, and supports API and webhook connections. It is used by organizations including upGrad, Teachmint, and 21K School, primarily serving QA managers and operations leaders who need full-coverage call auditing.
Best suited for
Mumble AI is a voice-first workspace built for macOS that captures meetings, voice memos, and system-wide dictation, then turns spoken audio into structured, organized notes. Rather than sending a bot into a call, Mumble records directly from the Mac's system audio, so no extra participant appears in Zoom, Google Meet, Microsoft Teams, or Slack calls. It can auto-detect when a meeting starts via Google Calendar integration, display a live transcript with speaker labels during the conversation, and produce a summary with decisions and action items once the meeting ends. Beyond meetings, Mumble offers system-wide dictation that works in any text field, auto-organizing voice notes, and customizable templates for consistent note formatting. A notable feature is its dual processing approach: a cloud mode aimed at higher accuracy across many languages, and a fully local on-device mode where recording, transcription, speaker identification, and summarization run entirely on the Mac and work offline so audio never leaves the device. It is aimed at Mac users, including privacy-conscious professionals, who want hands-free capture and quick note generation. A companion iOS app, Mumble Note, syncs voice captures to the Mac. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Gistly is a free tier with paid upgrades (paid); Mumble AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Gistly | Mumble AI |
|---|---|---|
| Core capability | Call transcription in 100+ languages with speaker identification | Bot-free meeting capture recorded directly from Mac system audio |
| Standout feature | Automated QA scoring of every call using custom scorecards | Live transcript with speaker labels during the call |
| Team usage | Time-stamped compliance and quality flags for 100% auditing | Automatic summaries with decisions and action items |
| Integrations | Native Indic code-switching analysis (e.g. Hindi-English, Tamil-English) | 100% local on-device mode that works offline |
| Languages & capture | AI call summaries plus real-time agent coaching and analytics | System-wide dictation that works in any text field |
| Best-fit workflow | Voice AI agent monitoring with hallucination detection | Customizable note templates and Google Calendar auto-detection |
Gistly
Choose Gistly if you need contact centers auditing 100% of agent calls for qa scoring and coaching — strengths include audits 100% of calls rather than a small manual sample, with no extra qa headcount.
Mumble AI
Choose Mumble AI if you need capturing structured notes from zoom, meet, teams, or slack calls without adding a bot — strengths include no bot joins the call, so meetings stay private and uninterrupted.
Gistly
Mumble AI
It depends on your workflow. Gistly is strong for contact centers auditing 100% of agent calls for qa scoring and coaching, while Mumble AI is strong for capturing structured notes from zoom, meet, teams, or slack calls without adding a bot. Both transcribe and summarize meetings.
Gistly is a free tier with paid upgrades and Mumble AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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