Gistly: Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis. Mem: AI second-brain notes app that organizes captured information automatically and can record, transcribe, and summarize meetings. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Gistly when contact centers auditing 100% of agent calls for qa scoring and coaching matters most, and Mem when asking questions across an entire personal knowledge base matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis.
AI second-brain notes app that organizes captured information automatically and can record, transcribe, and summarize meetings.
Gistly is an AI conversation intelligence platform built for contact centers and BPOs that handle sales, support, and collections calls. It transcribes calls in 100+ languages with speaker identification and business-vocabulary tuning, then runs automated QA scoring against custom scorecards so teams can audit every conversation instead of sampling a handful. The platform surfaces time-stamped compliance flags, quality flags, sentiment and objection analysis, and AI call summaries tied to outcomes, plus real-time agent coaching and analytics. A distinguishing feature is its handling of multilingual and Indic code-switching audio, following conversations that mix Hindi, Tamil, Telugu, and other regional languages with English mid-sentence. Gistly also offers Voice AI monitoring to test and continuously watch AI agents in production, including hallucination detection. It integrates with platforms such as NICE, Salesforce, Zoho, Freshworks, HubSpot, and Genesys, and supports API and webhook connections. It is used by organizations including upGrad, Teachmint, and 21K School, primarily serving QA managers and operations leaders who need full-coverage call auditing.
Best suited for
Mem is an AI-powered notes application positioned as an AI thought partner and second brain, built around the idea that users should not have to manually file information into folders and tags. Users capture notes through typing, voice brain dumps, a Chrome extension for web clipping, and mobile messaging for quick capture on the go, and Mem's AI organizes that material automatically into collections. For meetings, Mem can record, transcribe, and take notes, attaching both the audio and transcript for reference and cleaning up the result into structured notes. Its chat interface lets users ask questions in plain language across their entire note history, with answers synthesized from their own notes and cited to specific sources, so they can recall facts, summarize a span of meetings, or reorganize content by project or topic. A Heads Up feature surfaces related notes and timelines as context. Mem is aimed at knowledge workers, researchers, founders, and anyone who attends many meetings and wants a low-friction way to capture, retrieve, and synthesize information without spending time on manual organization. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Gistly is a free tier with paid upgrades (paid); Mem is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Gistly | Mem |
|---|---|---|
| Core capability | Call transcription in 100+ languages with speaker identification | Automatic AI organization of captured notes into collections |
| Standout feature | Automated QA scoring of every call using custom scorecards | Records, transcribes, and summarizes meetings with audio and transcript attached |
| Team usage | Time-stamped compliance and quality flags for 100% auditing | Chat across your note history with cited answers from your own notes |
| Integrations | Native Indic code-switching analysis (e.g. Hindi-English, Tamil-English) | Voice brain dumps turned into organized notes |
| Languages & capture | AI call summaries plus real-time agent coaching and analytics | Chrome extension for web clipping and mobile quick capture |
| Best-fit workflow | Voice AI agent monitoring with hallucination detection | Heads Up feature that surfaces related notes and context |
Gistly
Choose Gistly if you need contact centers auditing 100% of agent calls for qa scoring and coaching — strengths include audits 100% of calls rather than a small manual sample, with no extra qa headcount.
Mem
Choose Mem if you need capturing and summarizing meetings alongside everyday notes — strengths include removes the need to manually organize notes with folders and tags.
Gistly
Mem
It depends on your workflow. Gistly is strong for contact centers auditing 100% of agent calls for qa scoring and coaching, while Mem is strong for capturing and summarizing meetings alongside everyday notes. Both transcribe and summarize meetings.
Gistly is a free tier with paid upgrades and Mem is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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