Gistly: Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis. Konch: AI transcription service with optional human review and a dedicated AI meeting assistant. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Gistly when contact centers auditing 100% of agent calls for qa scoring and coaching matters most, and Konch when converting interviews and podcasts into editable text matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis.
AI transcription service with optional human review and a dedicated AI meeting assistant.
Gistly is an AI conversation intelligence platform built for contact centers and BPOs that handle sales, support, and collections calls. It transcribes calls in 100+ languages with speaker identification and business-vocabulary tuning, then runs automated QA scoring against custom scorecards so teams can audit every conversation instead of sampling a handful. The platform surfaces time-stamped compliance flags, quality flags, sentiment and objection analysis, and AI call summaries tied to outcomes, plus real-time agent coaching and analytics. A distinguishing feature is its handling of multilingual and Indic code-switching audio, following conversations that mix Hindi, Tamil, Telugu, and other regional languages with English mid-sentence. Gistly also offers Voice AI monitoring to test and continuously watch AI agents in production, including hallucination detection. It integrates with platforms such as NICE, Salesforce, Zoho, Freshworks, HubSpot, and Genesys, and supports API and webhook connections. It is used by organizations including upGrad, Teachmint, and 21K School, primarily serving QA managers and operations leaders who need full-coverage call auditing.
Best suited for
Konch is an AI transcription service that converts audio and video to text and offers an optional layer of professional human review for higher accuracy. It supports a broad set of languages and provides translation of transcripts into many additional languages, making it usable for multilingual content. For meetings specifically, Konch offers an AI meeting assistant called KonchMate that handles meeting transcription and note-taking. The platform includes an in-browser editor for refining transcripts, multiple export formats for moving content into other tools, and generative-AI features for summarization and content generation from transcribed material. Users can rely on the automated AI output for fast results or request human-reviewed transcripts that are completed within a defined turnaround window when higher accuracy is needed. Konch emphasizes data protection with GDPR compliance and encrypted transfers, and it positions itself for use cases such as interviews, podcasts, lectures, and meetings. It is suited to individuals and teams that want a transcription tool with both self-serve AI processing and an option to escalate to human-verified output, plus a dedicated assistant for capturing meeting notes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Gistly is a free tier with paid upgrades (paid); Konch is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Gistly | Konch |
|---|---|---|
| Core capability | Call transcription in 100+ languages with speaker identification | AI transcription for audio and video across many languages |
| Standout feature | Automated QA scoring of every call using custom scorecards | Optional human-reviewed transcripts for higher accuracy |
| Team usage | Time-stamped compliance and quality flags for 100% auditing | KonchMate AI meeting assistant for note-taking |
| Integrations | Native Indic code-switching analysis (e.g. Hindi-English, Tamil-English) | Translation of transcripts into additional languages |
| Languages & capture | AI call summaries plus real-time agent coaching and analytics | Built-in transcript editor and multiple export formats |
| Best-fit workflow | Voice AI agent monitoring with hallucination detection | Generative-AI summarization tools |
Gistly
Choose Gistly if you need contact centers auditing 100% of agent calls for qa scoring and coaching — strengths include audits 100% of calls rather than a small manual sample, with no extra qa headcount.
Konch
Choose Konch if you need transcribing meetings and generating summarized notes — strengths include choice between fast ai output and human-verified accuracy.
Gistly
Konch
It depends on your workflow. Gistly is strong for contact centers auditing 100% of agent calls for qa scoring and coaching, while Konch is strong for transcribing meetings and generating summarized notes. Both transcribe and summarize meetings.
Gistly is a free tier with paid upgrades and Konch is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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