Gistly: Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis. Jamworks: AI note-taking and captioning tool that turns lectures and meetings into transcripts, summaries, captions and interactive study aids. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Gistly when contact centers auditing 100% of agent calls for qa scoring and coaching matters most, and Jamworks when generating summaries and flashcards from recorded classes matters most. Run both through a week of actual calls to see which suits your workflow.
Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis.
AI note-taking and captioning tool that turns lectures and meetings into transcripts, summaries, captions and interactive study aids.
Gistly is an AI conversation intelligence platform built for contact centers and BPOs that handle sales, support, and collections calls. It transcribes calls in 100+ languages with speaker identification and business-vocabulary tuning, then runs automated QA scoring against custom scorecards so teams can audit every conversation instead of sampling a handful. The platform surfaces time-stamped compliance flags, quality flags, sentiment and objection analysis, and AI call summaries tied to outcomes, plus real-time agent coaching and analytics. A distinguishing feature is its handling of multilingual and Indic code-switching audio, following conversations that mix Hindi, Tamil, Telugu, and other regional languages with English mid-sentence. Gistly also offers Voice AI monitoring to test and continuously watch AI agents in production, including hallucination detection. It integrates with platforms such as NICE, Salesforce, Zoho, Freshworks, HubSpot, and Genesys, and supports API and webhook connections. It is used by organizations including upGrad, Teachmint, and 21K School, primarily serving QA managers and operations leaders who need full-coverage call auditing.
Best suited for
Jamworks is an AI-powered note-taking application focused on lectures, classes and meetings, with a strong emphasis on accessibility for students and educational institutions. It records or ingests spoken sessions and produces live captions and word-for-word transcripts with speaker titles, while automatically enhancing a user's own typed or handwritten notes using the lecture transcript. From each recording Jamworks generates AI summaries and highlights, breaks long sessions into digestible chapters, and lets users review content as captioned video clips, audio chapters and full transcripts. A built-in personal AI tutor, JamAI, uses the transcript of each session as reference material so learners can ask follow-up questions and get explanations on demand in many languages, and the tool can turn highlights into interactive flashcards and quiz-style study modes. Jamworks supports transcription and learning features across a range of languages and is designed with accessibility in mind, including screen-reader compatibility and standards-based compliance, making it especially useful for neurodivergent and disabled students. It works across mobile, tablet, laptop and web and integrates with major learning management systems, serving students, universities and other learners who need to capture and revisit spoken material. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Gistly is a free tier with paid upgrades (paid); Jamworks is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Gistly | Jamworks |
|---|---|---|
| Core capability | Call transcription in 100+ languages with speaker identification | Live captioning and word-for-word transcripts with speaker titles |
| Standout feature | Automated QA scoring of every call using custom scorecards | AI summaries and automatic chaptering of lectures and meetings |
| Team usage | Time-stamped compliance and quality flags for 100% auditing | Note enhancement that refines a user's own notes using the transcript |
| Integrations | Native Indic code-switching analysis (e.g. Hindi-English, Tamil-English) | JamAI personal tutor that answers questions using session transcripts in many languages |
| Languages & capture | AI call summaries plus real-time agent coaching and analytics | Interactive flashcards and quiz-style study modes generated from content |
| Best-fit workflow | Voice AI agent monitoring with hallucination detection | Captioned video clips and audio chapters for review |
Gistly
Choose Gistly if you need contact centers auditing 100% of agent calls for qa scoring and coaching — strengths include audits 100% of calls rather than a small manual sample, with no extra qa headcount.
Jamworks
Choose Jamworks if you need capturing and captioning university lectures for later study — strengths include strong accessibility focus suited to neurodivergent and disabled learners.
Gistly
Jamworks
It depends on your workflow. Gistly is strong for contact centers auditing 100% of agent calls for qa scoring and coaching, while Jamworks is strong for capturing and captioning university lectures for later study. Both transcribe and summarize meetings.
Gistly is a free tier with paid upgrades and Jamworks is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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