Gistly: Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis. Intella: Intella is an enterprise AI platform built for Arabic speech, offering transcription, call-center analytics, voice agents, and media subtitling across 25+ Arabic dialects. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Gistly when contact centers auditing 100% of agent calls for qa scoring and coaching matters most, and Intella when generating arabic subtitles and translations for media content matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis.
Intella is an enterprise AI platform built for Arabic speech, offering transcription, call-center analytics, voice agents, and media subtitling across 25+ Arabic dialects.
Gistly is an AI conversation intelligence platform built for contact centers and BPOs that handle sales, support, and collections calls. It transcribes calls in 100+ languages with speaker identification and business-vocabulary tuning, then runs automated QA scoring against custom scorecards so teams can audit every conversation instead of sampling a handful. The platform surfaces time-stamped compliance flags, quality flags, sentiment and objection analysis, and AI call summaries tied to outcomes, plus real-time agent coaching and analytics. A distinguishing feature is its handling of multilingual and Indic code-switching audio, following conversations that mix Hindi, Tamil, Telugu, and other regional languages with English mid-sentence. Gistly also offers Voice AI monitoring to test and continuously watch AI agents in production, including hallucination detection. It integrates with platforms such as NICE, Salesforce, Zoho, Freshworks, HubSpot, and Genesys, and supports API and webhook connections. It is used by organizations including upGrad, Teachmint, and 21K School, primarily serving QA managers and operations leaders who need full-coverage call auditing.
Best suited for
Intella is an enterprise AI company specializing in Arabic-language voice and speech processing across more than 25 Arabic dialects. Its suite includes intellaVX, a speech-to-text engine the company reports at 95.73% accuracy with noise-robust transcription and speaker diarization; intellaCX, a call-center analytics product that transcribes and analyzes customer interactions for sentiment and friction patterns; intellaMX, an automated media translation and subtitling tool that handles dialectal nuance; and Ziila, an AI voice agent for inbound and outbound conversations. Capture is primarily voice and audio based, transcribing recorded or live conversations and media files, with output such as transcripts and subtitles. Intella offers on-premise or private-cloud deployment and builds industry-specific small language models rather than adapting general global models. It targets enterprises in banking, telecom, government, media, market research, insurance, healthcare, e-commerce, ed-tech, automotive, and real estate, primarily across the MENA region. Access is mainly through demo requests, with a free trial available for intellaMX.
Best suited for
Gistly is a free tier with paid upgrades (paid); Intella is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Gistly | Intella |
|---|---|---|
| Core capability | Call transcription in 100+ languages with speaker identification | Arabic speech-to-text supporting 25+ dialects with reported 95.73% accuracy |
| Standout feature | Automated QA scoring of every call using custom scorecards | Noise filtering and speaker diarization for multi-speaker audio |
| Team usage | Time-stamped compliance and quality flags for 100% auditing | Call-center conversation analytics with sentiment and friction detection |
| Integrations | Native Indic code-switching analysis (e.g. Hindi-English, Tamil-English) | Automated media translation and subtitling with dialect awareness |
| Languages & capture | AI call summaries plus real-time agent coaching and analytics | AI voice agent (Ziila) for inbound and outbound calls |
| Best-fit workflow | Voice AI agent monitoring with hallucination detection | On-premise or private-cloud deployment options |
Gistly
Choose Gistly if you need contact centers auditing 100% of agent calls for qa scoring and coaching — strengths include audits 100% of calls rather than a small manual sample, with no extra qa headcount.
Intella
Choose Intella if you need transcribing and analyzing arabic-language call-center interactions for quality and sentiment — strengths include purpose-built arabic engine covering 25+ dialects, a gap most global transcription tools handle poorly.
Gistly
Intella
It depends on your workflow. Gistly is strong for contact centers auditing 100% of agent calls for qa scoring and coaching, while Intella is strong for transcribing and analyzing arabic-language call-center interactions for quality and sentiment. Both transcribe and summarize meetings.
Gistly is a free tier with paid upgrades and Intella is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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