Gistly: Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis. Handy: Handy is a free, open-source, cross-platform push-to-talk app that transcribes your speech to text completely offline and pastes it into any text field. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Gistly when contact centers auditing 100% of agent calls for qa scoring and coaching matters most, and Handy when privacy-sensitive voice-to-text where audio must stay on-device matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis.
Handy is a free, open-source, cross-platform push-to-talk app that transcribes your speech to text completely offline and pastes it into any text field.
Gistly is an AI conversation intelligence platform built for contact centers and BPOs that handle sales, support, and collections calls. It transcribes calls in 100+ languages with speaker identification and business-vocabulary tuning, then runs automated QA scoring against custom scorecards so teams can audit every conversation instead of sampling a handful. The platform surfaces time-stamped compliance flags, quality flags, sentiment and objection analysis, and AI call summaries tied to outcomes, plus real-time agent coaching and analytics. A distinguishing feature is its handling of multilingual and Indic code-switching audio, following conversations that mix Hindi, Tamil, Telugu, and other regional languages with English mid-sentence. Gistly also offers Voice AI monitoring to test and continuously watch AI agents in production, including hallucination detection. It integrates with platforms such as NICE, Salesforce, Zoho, Freshworks, HubSpot, and Genesys, and supports API and webhook connections. It is used by organizations including upGrad, Teachmint, and 21K School, primarily serving QA managers and operations leaders who need full-coverage call auditing.
Best suited for
Handy is a free, open-source desktop application that turns your voice into text completely offline, with no audio ever leaving your computer. You press a configurable keyboard shortcut, speak, and release (push-to-talk), or use a toggle mode to start and stop; Handy transcribes what you said and automatically pastes the result into whatever text field is active. Because it runs entirely on-device, it is built for privacy-conscious users who want dictation without cloud uploads or subscriptions. Under the hood it is built with Tauri (a Rust backend with a React/TypeScript frontend) and supports multiple local speech-recognition models, including OpenAI's Whisper variants with GPU acceleration and the CPU-friendly Parakeet V3 model with automatic language detection. Silero Voice Activity Detection filters out silence so only speech is processed. Handy runs on macOS (Intel and Apple Silicon), Windows, and Linux, and is released under the MIT license. It positions itself as an accessible, extensible alternative to paid dictation tools, and is best suited for hands-free typing rather than recording multi-party meetings.
Best suited for
Gistly is a free tier with paid upgrades (paid); Handy is open source (open source). Always confirm current pricing on each vendor's site before buying.
| Feature | Gistly | Handy |
|---|---|---|
| Core capability | Call transcription in 100+ languages with speaker identification | Push-to-talk and toggle dictation modes with a configurable global keyboard shortcut |
| Standout feature | Automated QA scoring of every call using custom scorecards | Fully offline, on-device transcription with no cloud uploads |
| Team usage | Time-stamped compliance and quality flags for 100% auditing | Multiple local speech models including Whisper (GPU-accelerated) and Parakeet V3 (CPU, auto language detection) |
| Integrations | Native Indic code-switching analysis (e.g. Hindi-English, Tamil-English) | Silero Voice Activity Detection to filter silence and process only speech |
| Languages & capture | AI call summaries plus real-time agent coaching and analytics | Automatically pastes transcribed text into any active application text field |
| Best-fit workflow | Voice AI agent monitoring with hallucination detection | Cross-platform desktop app (macOS, Windows, Linux) built with Tauri |
Gistly
Choose Gistly if you need contact centers auditing 100% of agent calls for qa scoring and coaching — strengths include audits 100% of calls rather than a small manual sample, with no extra qa headcount.
Handy
Choose Handy if you need hands-free dictation into emails, documents, chat apps, and code editors — strengths include completely free, open-source (mit) with no subscription or paywall.
Gistly
Handy
It depends on your workflow. Gistly is strong for contact centers auditing 100% of agent calls for qa scoring and coaching, while Handy is strong for hands-free dictation into emails, documents, chat apps, and code editors. Both transcribe and summarize meetings.
Gistly is a free tier with paid upgrades and Handy is open source. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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