FoCase Rec: FoCase Rec is a magnetic hardware recorder plus companion app that captures phone calls and in-person audio, then transcribes and summarizes the recordings using AI. Zenarate: Zenarate's Performance Analyzer is an AI tool that transcribes, redacts, and scores live contact-center agent calls for quality assurance and coaching. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist FoCase Rec when recording and documenting business or sales phone calls with searchable transcripts and summaries matters most, and Zenarate when monitoring customer sentiment and emerging call topics to surface compliance and experience issues matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
FoCase Rec is a magnetic hardware recorder plus companion app that captures phone calls and in-person audio, then transcribes and summarizes the recordings using AI.
Zenarate's Performance Analyzer is an AI tool that transcribes, redacts, and scores live contact-center agent calls for quality assurance and coaching.
FoCase Rec is a hybrid hardware-and-software product for recording, transcribing, and summarizing conversations. The slim magnetic device attaches to the back of an iPhone and uses vibration-conduction technology to capture both sides of a phone call with a single button press, working around iOS call-recording restrictions without Bluetooth pairing for capture. It also doubles as a standalone voice recorder for lectures, meetings, and interviews, with dual-microphone noise reduction. Recordings sync to the FoCase Rec app, where OpenAI Whisper powers voice-to-text transcription across more than 100 languages, and GPT-based AI generates summaries and mind maps that extract key points. The app supports playback, simple editing, password protection, file transfer, and one-tap sharing of audio, transcripts, and summaries. It is aimed at professionals, sales and support staff, students, and anyone who needs documented records of calls and meetings. The recorder is a one-time purchase, and the company advertises free lifetime call recording plus included AI transcription and summarization up to a monthly minute allowance, avoiding recurring subscription fees.
Best suited for
Zenarate is an AI simulation-training and conversation-analytics platform for contact centers, and its Performance Analyzer (formerly Call Analyzer) is the module that turns live customer calls into structured quality and coaching data. The AI engine automatically transcribes each interaction, redacts sensitive information, and scores calls against a client's defined call model and skill expectations, processing up to 100% of calls rather than a small sampled subset. Analysis runs nightly so leaders have results the next day, with automated scorecards, sentiment analysis, topic and trend reporting, and next-action coaching recommendations. Managers can drill into specific conversation moments, listen to the audio, and add commentary directly from the scorecard. Because it sits inside Zenarate's AI Coach platform, identified gaps can be turned into personalized roleplay simulations and coaching plans. It is built for QA managers, training leaders, and contact-center operations across industries such as financial services, healthcare, insurance, telecom, retail, and travel, and supports multiple languages and global deployments.
Best suited for
FoCase Rec is a free tier with paid upgrades (paid); Zenarate is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | FoCase Rec | Zenarate |
|---|---|---|
| Core capability | Magnetic phone-back recorder that captures both sides of iPhone calls with a single button press | AI transcription of live agent calls with automatic redaction of sensitive information |
| Standout feature | Doubles as a standalone voice recorder for meetings, lectures, and interviews with dual-mic noise reduction | Automated scoring of up to 100% of calls against a client's defined call model and skill parameters |
| Team usage | AI transcription via OpenAI Whisper supporting 100+ languages | Quality-assurance scorecards with the ability to listen to audio and add manager commentary |
| Integrations | AI summarization and mind-map generation using GPT to extract key points | Sentiment analysis plus topic-frequency and trend reporting across interactions |
| Languages & capture | Companion app for playback, simple editing, file transfer, and one-tap sharing of audio, transcripts, and summaries | Next-action coaching recommendations that convert QA findings into roleplay simulations |
| Best-fit workflow | Password protection for stored recordings | Nightly batch processing so insights are ready the following day |
FoCase Rec
Choose FoCase Rec if you need recording and documenting business or sales phone calls with searchable transcripts and summaries — strengths include records phone calls on iphone without app-based workarounds or per-call fees, plus works for in-person audio.
Zenarate
Choose Zenarate if you need automating contact-center qa by transcribing and scoring every agent call instead of manual sampling — strengths include analyzes up to 100% of calls instead of a small manual qa sample, with automatic transcription and redaction.
FoCase Rec
Zenarate
It depends on your workflow. FoCase Rec is strong for recording and documenting business or sales phone calls with searchable transcripts and summaries, while Zenarate is strong for automating contact-center qa by transcribing and scoring every agent call instead of manual sampling. Both transcribe and summarize meetings.
FoCase Rec is a free tier with paid upgrades and Zenarate is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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