EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. KUDO: Live speech translation and AI captions platform for multilingual meetings, webinars, and events. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and KUDO when adding live translated captions to webinars and conferences matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Live speech translation and AI captions platform for multilingual meetings, webinars, and events.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
KUDO is a live speech translation and captioning platform that lets organizations run meetings, webinars, and events in multiple languages using both AI and professional human interpreters. Its AI Speech Translator delivers real-time translated audio and captions across a large number of languages, with options to use full AI speech and captions for broadcasts like keynotes and town halls or captions-only mode to reduce latency in interactive discussions. KUDO offers a native integration with Microsoft Teams and an embeddable widget for other platforms such as Zoom, allowing attendees to access translated audio and captions in real time. Participants can scan a QR code displayed on screen, choose their preferred language, and immediately begin hearing translated audio or reading live captions, and the service is browser-based with low bandwidth requirements. Beyond AI, KUDO provides access to a large network of professional interpreters for spoken and sign languages. It is used for internal and external company meetings, all-hands meetings, sales kick-offs, training, product launches, research, board and investor meetings, and large hybrid events. KUDO is an established, actively operating enterprise platform for multilingual communication. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); KUDO is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | KUDO |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time AI speech translation and captions in many languages |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI captions-only mode to reduce latency in interactive meetings |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Native Microsoft Teams integration and embeddable widget for other platforms |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | QR code and link access for attendees to pick their language |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Access to a large network of professional human interpreters |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Browser-based delivery with low bandwidth use |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
KUDO
Choose KUDO if you need hosting multilingual all-hands meetings and town halls — strengths include combines ai translation with optional professional human interpreters.
EvaluAgent
KUDO
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while KUDO is strong for hosting multilingual all-hands meetings and town halls. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and KUDO is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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