Is DialDesk or ZMEETING better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while ZMEETING is strong for automatically generating minutes for zoom or teams calls. Both transcribe and summarize meetings.

How do DialDesk and ZMEETING compare on price?

DialDesk is a free tier with paid upgrades and ZMEETING is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and ZMEETING?

Often yes: teams combine tools when one handles capture and another handles analysis.

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DialDesk vs ZMEETING

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. ZMEETING: AI meeting-minutes service by Hmcomm that automatically transcribes Zoom and Microsoft Teams meetings, identifies speakers, and supports multilingual transcription. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and ZMEETING when department-wide meeting transcription deployments matters most. Try them side by side on real calls before deciding — needs vary by team.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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ZMEETING

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About ZMEETING

ZMEETING is an AI meeting-minutes tool developed by Hmcomm Co., Ltd., a Japanese company that originated from a national research institute and uses its own speech-recognition technology. The service automatically transcribes both online and in-person conversations, with the vendor reporting speech-recognition accuracy of over 90 percent. ZMEETING integrates with web conferencing platforms including Zoom and Microsoft Teams to join and transcribe meetings, and it supports real-time speech-to-text with speaker identification on higher-tier plans. Beyond transcription, the platform offers automatic filler-word removal, a custom dictionary for specialized terminology, and multilingual transcription and translation across Japanese, English, and additional languages such as Chinese, Korean, and others depending on plan and options. Higher-tier licenses add features like speaker-emotion recognition and quantified meeting-atmosphere analysis. ZMEETING runs in modern browsers on Windows and macOS and supports login via Google and Microsoft accounts, with various storage integrations. It is licensed by the number of simultaneous meetings rather than per user, making it suited to department-wide deployment. The product is actively maintained, with company updates dated through 2025. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Automatically generating minutes for Zoom or Teams calls
Department-wide meeting transcription deployments
Multilingual meeting transcription across Japanese, English, and Asian languages

Feature	DialDesk	ZMEETING
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Automatic transcription of Zoom and Microsoft Teams meetings
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Speaker identification on higher-tier plans
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Multilingual transcription and translation (Japanese, English, and more)
Integrations	Auto call summarization and logging that pushes notes into the CRM	Custom dictionary for specialized terminology
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Automatic filler-word removal
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Emotion recognition and meeting-atmosphere analysis on upper tiers

DialDesk vs ZMEETING

About DialDesk

About ZMEETING

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or ZMEETING better for AI meeting notes?

How do DialDesk and ZMEETING compare on price?

Can I use both DialDesk and ZMEETING?

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