Is DialDesk or Equal Time better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Equal Time is strong for improving meeting inclusion. Both transcribe and summarize meetings.

How do DialDesk and Equal Time compare on price?

DialDesk is a free tier with paid upgrades and Equal Time is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Equal Time?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

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DialDesk vs Equal Time

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Equal Time: Meeting notes with speaking-time and inclusion analytics The right pick comes down to team size, budget, and the workflows you want to automate.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Equal Time when tracking speaking balance matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Equal Time

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Equal Time

Equal Time is an AI meeting assistant that combines standard transcription and notes with a distinctive focus on participation and inclusion analytics. It records and transcribes meetings, generates summaries and action items, and additionally tracks talk-time and speaking balance so teams can see how participation is distributed across a call. This inclusion-oriented angle makes it useful for managers and facilitators who want more equitable meetings, in addition to the usual benefits of automatic notes. Equal Time works across common video platforms, makes notes searchable, and can share recaps with attendees. It also offers prompts and metrics intended to encourage balanced participation during meetings. Equal Time is typically adopted by teams and organizations that care about meeting culture and inclusion alongside documentation, and it differentiates itself from general notetakers by reporting on how people participate, not just what was said, which appeals to leaders trying to improve how their meetings run. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Improving meeting inclusion
Tracking speaking balance
Standard meeting notes and recaps

Feature	DialDesk	Equal Time
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Recording and transcription
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	AI summaries and action items
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Talk-time and participation analytics
Integrations	Auto call summarization and logging that pushes notes into the CRM	Inclusion prompts and metrics
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Searchable notes
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Recording and transcription

DialDesk vs Equal Time

About DialDesk

About Equal Time

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or Equal Time better for AI meeting notes?

How do DialDesk and Equal Time compare on price?

Can I use both DialDesk and Equal Time?

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