Is DialDesk or Zeplyn better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Zeplyn is strong for capturing structured notes from client review and prospect meetings. Both transcribe and summarize meetings.

How do DialDesk and Zeplyn compare on price?

DialDesk is a free tier with paid upgrades and Zeplyn is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Zeplyn?

Often yes: teams combine tools when one handles capture and another handles analysis.

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DialDesk vs Zeplyn

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Zeplyn: AI meeting assistant for wealth managers that captures structured notes without recording and syncs them to advisor CRMs. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Zeplyn when automatically logging meeting outcomes and tasks in an advisor crm matters most. Try them side by side on real calls before deciding — needs vary by team.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Zeplyn

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Zeplyn

Zeplyn is an AI workflow platform built for financial advisors and wealth managers, with its meeting assistant as the flagship product. It is designed to handle the full client meeting lifecycle, including preparation, note-taking, follow-ups, task management, and updating systems of record. Zeplyn transforms unstructured client conversations into accurate, structured notes that capture financial details, goals, and action items, and it works across virtual meetings, in-person meetings, and dictations. The company positions it as a recording-free approach that extracts structured information rather than retaining full audio of the conversation. After meetings, Zeplyn can automatically generate tasks, updates, and personalized follow-up emails or recaps, and it syncs notes and tasks to CRMs such as Salesforce, Redtail, HubSpot, and Wealthbox with one-click automation. It also connects with calendar and conferencing tools like Gmail, Outlook, Zoom, Teams, and Google Calendar. Built by former Google engineers and backed by seed funding, Zeplyn targets advisors who want to spend less time on documentation and ensure that client data discussed in meetings is consistently logged. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Capturing structured notes from client review and prospect meetings
Automatically logging meeting outcomes and tasks in an advisor CRM
Generating follow-up recaps and next-step emails after client conversations

Feature	DialDesk	Zeplyn
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Recording-free structured note capture from client meetings
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Support for virtual meetings, in-person meetings, and dictations
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Automatic generation of tasks, updates, and follow-up emails
Integrations	Auto call summarization and logging that pushes notes into the CRM	One-click CRM sync with Salesforce, Redtail, HubSpot, and Wealthbox
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Pre-meeting smart client summaries and discussion agendas
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Integrations with Gmail, Outlook, Zoom, Teams, and Google Calendar

DialDesk vs Zeplyn

About DialDesk

About Zeplyn

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or Zeplyn better for AI meeting notes?

How do DialDesk and Zeplyn compare on price?

Can I use both DialDesk and Zeplyn?

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