Is DialDesk or Wave better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Wave is strong for recording browser-based meetings without a bot joining. Both transcribe and summarize meetings.

How do DialDesk and Wave compare on price?

DialDesk is a free tier with paid upgrades and Wave is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Wave?

Often yes: teams combine tools when one handles capture and another handles analysis.

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DialDesk vs Wave

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Wave: Cross-platform AI note taker that records and transcribes meetings, calls, and voice memos into summaries. The right pick comes down to team size, budget, and the workflows you want to automate.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Wave when capturing in-person meetings and lectures from a phone matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Wave

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Wave

Wave is a cross-platform AI note taker and recorder that captures meetings, phone calls, lectures, and voice memos and converts them into speaker-labeled transcripts and concise summaries with key points and action items. It works without sending a bot into a call, offering tab audio capture for recording browser-based meetings, a combined mode that captures both tab audio and the microphone, and a quick voice-memo option for short recordings. Wave is available across a wide range of platforms, including iOS and Android apps, a web app, Mac and Windows, and a Chrome extension, so users can record and review notes on whichever device they are using, including in-person meetings captured directly from a phone's microphone. Transcription and summarization support dozens of languages, and the service stores recordings in secure cloud storage with encryption and states that user data is not used to train AI models. Wave is aimed at professionals, students, and content creators who want a flexible, multi-device tool for recording, transcribing, and organizing spoken content without a meeting bot. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Recording browser-based meetings without a bot joining
Capturing in-person meetings and lectures from a phone
Turning quick voice memos into organized, summarized notes

Feature	DialDesk	Wave
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Records meetings, calls, lectures, and voice memos
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Bot-free tab audio capture plus combined tab and mic mode
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Speaker-labeled transcripts with summaries and action items
Integrations	Auto call summarization and logging that pushes notes into the CRM	Apps for iOS, Android, web, Mac, Windows, and Chrome
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Support for dozens of languages
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Encrypted cloud storage with no model training on user data

DialDesk vs Wave

About DialDesk

About Wave

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or Wave better for AI meeting notes?

How do DialDesk and Wave compare on price?

Can I use both DialDesk and Wave?

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