Is DialDesk or Voicit better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Voicit is strong for spanish-speaking hr and recruiting teams transcribing interviews. Both transcribe and summarize meetings.

How do DialDesk and Voicit compare on price?

DialDesk is a free tier with paid upgrades and Voicit is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Voicit?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

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DialDesk vs Voicit

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Voicit: Spanish-first, bot-free AI tool that records, transcribes, and summarizes meetings in Spanish plus Catalan, Basque, and more. The right pick comes down to team size, budget, and the workflows you want to automate.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Voicit when consulting and client meetings needing spanish-language summaries matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Voicit

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Voicit

Voicit is a Spanish startup, founded in Barcelona, that records, transcribes, and summarizes meetings and interviews using AI, with Spanish as its primary language rather than an English tool adapted afterward. It captures audio from phone calls, video calls, or in-person conversations and then identifies speakers, key topics, agreements, and pending tasks before generating an executive summary. Voicit is bot-free: it does not join meetings as a participant and does not send automatic emails to attendees, so recording remains discreet. It supports up to eight languages, including Spanish, English, French, Italian, German, Portuguese, Catalan, and Basque, which makes it notable for Spanish-speaking and multilingual Iberian teams. Capture options are flexible: a Chrome extension handles video calls, the browser and a laptop microphone can record in-person meetings, and Voicit also offers a physical recorder for interviews and in-room meetings. The platform is aimed at Spanish-speaking teams in Spain and Latin America, with particular relevance to HR, recruiting, and consulting workflows, and it positions itself as a discreet, language-native alternative to English-centric meeting tools. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Spanish-speaking HR and recruiting teams transcribing interviews
Consulting and client meetings needing Spanish-language summaries
Multilingual Iberian teams working across Spanish, Catalan, and Basque

Feature	DialDesk	Voicit
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Spanish-first transcription with support for 8 languages including Catalan and Basque
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Bot-free, discreet recording without joining as a participant
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Speaker identification and detection of topics, agreements, and tasks
Integrations	Auto call summarization and logging that pushes notes into the CRM	AI-generated executive summaries
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Chrome extension plus browser/laptop microphone capture
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Optional physical recorder for interviews and in-room meetings

DialDesk vs Voicit

About DialDesk

About Voicit

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or Voicit better for AI meeting notes?

How do DialDesk and Voicit compare on price?

Can I use both DialDesk and Voicit?

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