Is DialDesk or Tana better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Tana is strong for transcribing and summarizing meetings without a bot in the call. Both transcribe and summarize meetings.

How do DialDesk and Tana compare on price?

DialDesk is a free tier with paid upgrades and Tana is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Tana?

Often yes: teams combine tools when one handles capture and another handles analysis.

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DialDesk vs Tana

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Tana: AI workspace with a bot-less meeting notetaker that transcribes and summarizes meetings directly into a connected knowledge base. The right pick comes down to team size, budget, and the workflows you want to automate.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Tana when turning meeting notes into linked tasks and project knowledge matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Tana

CustomAI Meeting Assistants

AI workspace with a bot-less meeting notetaker that transcribes and summarizes meetings directly into a connected knowledge base.

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Tana

Tana is an AI-native workspace that combines outlining, knowledge management, and a built-in meeting notetaker. Its Meeting Notetaker captures, transcribes, and summarizes meetings without requiring a bot to join the call; instead, it records computer system audio directly from the desktop app, which means it works across Zoom, Google Meet, Teams, and even in-person meetings, lectures, and interviews started on the computer. On Mac, Tana can detect when a meeting link is opened and offer to start transcribing immediately. Once captured, transcripts and summaries flow directly into the Tana workspace, where the AI can extract action items and push them to task boards, link the meeting to relevant people and projects, and surface notes where they are needed. It supports many languages with automatic detection and is available on Mac and Windows desktop apps. Tana is aimed at professionals and teams who want their meeting notes to become structured, connected knowledge rather than isolated transcripts, integrating capture with an ongoing personal or team knowledge system. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Transcribing and summarizing meetings without a bot in the call
Turning meeting notes into linked tasks and project knowledge
Capturing lectures and interviews into a connected second brain

Feature	DialDesk	Tana
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Bot-less meeting capture using computer system audio
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Transcription and AI summaries for online and in-person meetings
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Action items pushed directly to task boards in the workspace
Integrations	Auto call summarization and logging that pushes notes into the CRM	Links meeting notes to relevant people and projects
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Automatic meeting detection on Mac
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	60+ language support with automatic detection

DialDesk vs Tana

About DialDesk

About Tana

Pricing comparison

Feature table

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Pros & cons

FAQ

Is DialDesk or Tana better for AI meeting notes?

How do DialDesk and Tana compare on price?

Can I use both DialDesk and Tana?

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