Is DialDesk or Supernormal better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Supernormal is strong for automatically capturing and summarizing recurring team and client video calls. Both transcribe and summarize meetings.

How do DialDesk and Supernormal compare on price?

DialDesk is a free tier with paid upgrades and Supernormal is from $0/mo. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Supernormal?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

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DialDesk vs Supernormal

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Supernormal: Supernormal is an AI meeting notetaker. A Mac/Windows desktop app captures Google Meet, Zoom, Teams and in-person conversations, then generates transcripts, summaries and action items. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Supernormal when turning meeting discussions into action items, follow-ups and shareable recaps matters most. Try them side by side on real calls before deciding — needs vary by team.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Supernormal

FreeAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Supernormal

Supernormal is an AI meeting assistant that captures and writes up your conversations automatically. Instead of bots or a browser extension, it runs as a Mac or Windows desktop app that detects meetings on platforms like Google Meet, Zoom, Microsoft Teams and Slack Huddles, and can also record in-person discussions through your device's microphone. After each meeting it produces a transcript with speaker labels, an AI summary and action items, all searchable and organized into projects. Supernormal has expanded into agentic work: you can prompt it to draft documents, slide decks, spreadsheets and images that reference your meetings, then export to Google Drive or Microsoft Office. It connects to Google and Outlook Calendar, Gmail and Google Drive, and offers a Model Context Protocol server that pipes your notes into Claude, ChatGPT and Cursor. Its desktop app supports seven languages.

Best suited for

Automatically capturing and summarizing recurring team and client video calls
Turning meeting discussions into action items, follow-ups and shareable recaps
Generating documents, decks and spreadsheets from meeting context using AI agents
Bringing meeting transcripts into Claude, ChatGPT or Cursor via the MCP server

Best for

Feature	DialDesk	Supernormal
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Automatic meeting capture on Google Meet, Zoom, Microsoft Teams and Slack Huddles, plus in-person microphone audio
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	AI-generated transcripts with speaker labels, summaries and action items, searchable with filters and projects
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	AI agents that create documents, slide decks, spreadsheets and images referencing your meetings
Integrations	Auto call summarization and logging that pushes notes into the CRM	Integrations with Google and Outlook Calendar, Gmail and Google Drive, with export to Google Drive and Microsoft Office
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Supernormal MCP server connecting meetings and notes to Claude, ChatGPT, Cursor and other MCP-compatible AI tools
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Automatic meeting capture on Google Meet, Zoom, Microsoft Teams and Slack Huddles, plus in-person microphone audio

DialDesk

Choose DialDesk if you need automatically scoring and auditing 100% of agent calls and chats for quality and compliance — strengths include audits 100% of interactions automatically instead of relying on small manual qa samples.

Supernormal

Choose Supernormal if you need automatically capturing and summarizing recurring team and client video calls — strengths include desktop app captures meetings automatically across google meet, zoom and microsoft teams, plus in-person conversations via microphone.

Pros & cons

DialDesk

+ Audits 100% of interactions automatically instead of relying on small manual QA samples
+ Available as standalone SaaS or bundled with a fully managed contact-center service
+ Combines transcription, QA scoring, sentiment, and compliance monitoring in one platform
- Built for contact-center QA and agent coaching rather than general meeting note-taking
- India-focused offering with much functionality tied to its managed-service model

Supernormal

+ Desktop app captures meetings automatically across Google Meet, Zoom and Microsoft Teams, plus in-person conversations via microphone
+ Goes beyond notes with agents that draft documents, slide decks, spreadsheets and images referencing your meetings
+ MCP server connects meeting notes to Claude, ChatGPT, Cursor and other AI tools
+ Free plan available, and paid plans bill per organization with unlimited seats rather than per user
+ Connects to Google/Outlook Calendar, Gmail and Google Drive, with export to Google Drive and Microsoft Office
- Capture now requires installing the Mac or Windows desktop app after the Chrome extension and meeting bots were retired in April 2026
- Several third-party integrations (such as HubSpot, Salesforce, Zapier and Asana) were discontinued in 2026
- Desktop app language support is limited to seven languages after the previous 60+ language coverage was deprecated
- Does not capture mobile phone or VOIP calls; capture is limited to detected meetings and in-person conversations

DialDesk vs Supernormal

About DialDesk

About Supernormal

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or Supernormal better for AI meeting notes?

How do DialDesk and Supernormal compare on price?

Can I use both DialDesk and Supernormal?

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