Is DialDesk or SecureMemo better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while SecureMemo is strong for recording board, audit, and executive meetings that cannot leave the organization. Both transcribe and summarize meetings.

How do DialDesk and SecureMemo compare on price?

DialDesk is a free tier with paid upgrades and SecureMemo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and SecureMemo?

Often yes: teams combine tools when one handles capture and another handles analysis.

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DialDesk vs SecureMemo

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. SecureMemo: Japanese on-premise and offline AI meeting-minutes tool from Nishika for confidential, security-sensitive organizations. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and SecureMemo when documenting hr interviews and sensitive consultations containing personal information matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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SecureMemo

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About SecureMemo

SecureMemo is an AI meeting-minutes application developed by Nishika, Inc., a Japanese company, and is designed for organizations that handle confidential or sensitive meetings and cannot use cloud-based services. It runs in on-premise, closed-network, or fully offline environments, processing audio entirely within the customer's own infrastructure so that voice data never leaves the organization to an external cloud. SecureMemo is powered by Nishika's in-house speech recognition AI called "shirushi," which the company states maintains high recognition accuracy even with background noise or overlapping speech, and can transcribe audio in roughly 100 languages including Japanese, English, Chinese, and Thai. The product offers five core capabilities: accurate voice recognition, automatic speaker identification, automatic meeting-minutes generation that organizes decisions and key points, translation across about 100 languages, and custom terminology support through word registration for specialized vocabulary. The workflow follows a simple three-step process of transcription, speaker recognition, and summarization. It is offered in standalone, USB-dongle, and client-server deployment models, with case studies spanning police, government agencies, universities, manufacturers, and financial institutions. A two-week free trial of the standalone version is available. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Recording board, audit, and executive meetings that cannot leave the organization
Documenting HR interviews and sensitive consultations containing personal information
Capturing R&D and confidential technical discussions in closed environments

Feature	DialDesk	SecureMemo
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	On-premise, closed-network, and fully offline operation
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Proprietary "shirushi" speech recognition engine
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Automatic speaker identification
Integrations	Auto call summarization and logging that pushes notes into the CRM	Automatic meeting-minutes generation with decisions and key points
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Translation across roughly 100 languages
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Custom terminology registration for specialized vocabulary

DialDesk vs SecureMemo

About DialDesk

About SecureMemo

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or SecureMemo better for AI meeting notes?

How do DialDesk and SecureMemo compare on price?

Can I use both DialDesk and SecureMemo?

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