Is DialDesk or Scribewave better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Scribewave is strong for journalists and researchers transcribing and reviewing interviews across multiple languages. Both transcribe and summarize meetings.

How do DialDesk and Scribewave compare on price?

DialDesk is a free tier with paid upgrades and Scribewave is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Scribewave?

Yes. Many teams run more than one meeting assistant when the workflows are complementary.

Home/DialDesk vs Scribewave

DialDesk vs Scribewave

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Scribewave: Scribewave is a European AI transcription platform that converts audio and video into editable text across dozens of languages and dialects, with speaker diarization and an AI assistant for summaries and notes. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.

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Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Scribewave when universities and qualitative researchers transcribing recorded sessions with speaker labels matters most. Run both through a week of actual calls to see which suits your workflow.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Scribewave

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Scribewave

Scribewave is an AI transcription platform from Belgian company Quantum Noodle BV (Leuven/Beerzel) that automatically converts audio and video files into editable text. Users upload recordings, the AI transcribes them, and an integrated editor lets people review and correct the text while audio plays, with click-to-audio sync so clicking a word jumps to that moment in the recording. The platform supports a wide range of languages and dialects, positioning itself around linguistic diversity and regional and mixed-language speech rather than English alone. It includes speaker diarization, custom vocabularies to preserve names and jargon, batch uploads, and exports to formats such as Word, Google Docs, and subtitle files (SRT/VTT), plus the ability to render captioned videos. An AI assistant can answer questions about a transcript and generate summaries, chapters, and meeting notes with timecode references. Scribewave emphasizes data ownership, European servers, and GDPR compliance, and states it does not use customer content to train its models. It targets journalists, researchers, universities, and content creators.

Best suited for

Journalists and researchers transcribing and reviewing interviews across multiple languages
Universities and qualitative researchers transcribing recorded sessions with speaker labels
Content creators generating transcripts, subtitles, and summaries from audio or video

Feature	DialDesk	Scribewave
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	AI transcription of audio and video files into editable text across many languages and dialects
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Speaker diarization and speaker identification, including handling overlapping speech
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Synchronized editor with click-to-audio word sync for review and correction
Integrations	Auto call summarization and logging that pushes notes into the CRM	AI assistant that answers questions and generates summaries, chapters, and meeting notes with timecodes
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Custom vocabularies to preserve names, jargon, and domain terms
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Exports to Word, Google Docs, PDF, and subtitle formats (SRT/VTT), plus captioned video output

DialDesk vs Scribewave

About DialDesk

About Scribewave

Pricing comparison

Feature table

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FAQ

Is DialDesk or Scribewave better for AI meeting notes?

How do DialDesk and Scribewave compare on price?

Can I use both DialDesk and Scribewave?

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