Is DialDesk or Scribenote better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Scribenote is strong for generating soap notes from veterinary appointments and consultations. Both transcribe and summarize meetings.

How do DialDesk and Scribenote compare on price?

DialDesk is a free tier with paid upgrades and Scribenote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Scribenote?

You can — some teams pair them when each covers a different part of the meeting workflow.

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DialDesk vs Scribenote

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Scribenote: Scribenote is an AI scribe for veterinary clinics that records appointments and calls, transcribes the conversation, and automatically generates clinical notes. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Scribenote when documenting client phone calls and callbacks via scribephone matters most. Try them side by side on real calls before deciding — needs vary by team.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Scribenote

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Scribenote

Scribenote is a veterinary-specific AI scribe that automates clinical documentation. Veterinary professionals record appointments, client callbacks, phone calls, and other conversations on a phone, tablet, or computer, and Scribenote transcribes the audio and generates structured medical records such as SOAP notes. Notes can be produced in two clicks using adaptive templates or a template library, and the tool can also generate client discharge summaries from the records. ScribePhone lets users place client calls directly within Scribenote and automatically produce notes from them. The platform integrates with veterinary practice management systems (PIMS): a Widget Mode works with systems such as Avimark, Cornerstone, ezyVet, and Covetrus Pulse, while PIMSPal supports Covetrus Pulse and ezyVet. Teams Mode supports collaboration, record transfer, and shared templates across a clinic. Scribenote is SOC 2 Type II certified. It is built for solo veterinarians, clinics, and multi-clinic groups that want to reduce time spent on documentation and focus on patient care.

Best suited for

Generating SOAP notes from veterinary appointments and consultations
Documenting client phone calls and callbacks via ScribePhone
Standardizing and sharing clinical records and templates across multi-clinic groups

Feature	DialDesk	Scribenote
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	AI-generated SOAP notes and other clinical note formats
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Records appointments, client callbacks, and phone calls on phone, tablet, or computer
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	ScribePhone for placing client calls and auto-generating notes from them
Integrations	Auto call summarization and logging that pushes notes into the CRM	Adaptive templates and a template library, plus automatic client discharge summaries
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	PIMS integration via Widget Mode and PIMSPal (e.g., Avimark, Cornerstone, ezyVet, Covetrus Pulse)
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Teams Mode for collaboration, record transfer, and shared templates

DialDesk vs Scribenote

About DialDesk

About Scribenote

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or Scribenote better for AI meeting notes?

How do DialDesk and Scribenote compare on price?

Can I use both DialDesk and Scribenote?

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