Is DialDesk or Screenpipe better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Screenpipe is strong for automatically capturing and summarizing video calls across zoom, meet, and teams without a meeting bot. Both transcribe and summarize meetings.

How do DialDesk and Screenpipe compare on price?

DialDesk is a free tier with paid upgrades and Screenpipe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Screenpipe?

You can — some teams pair them when each covers a different part of the meeting workflow.

Home/DialDesk vs Screenpipe

DialDesk vs Screenpipe

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Screenpipe: Screenpipe is an open, local-first desktop app that records your screen and audio, transcribes calls on-device with Whisper, and auto-generates meeting summaries with action items. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Screenpipe when building a searchable, private record of meetings and screen activity to recall past discussions and decisions matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

Details Visit

Screenpipe

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Screenpipe

Screenpipe is a local-first, source-available desktop application that continuously captures your screen and audio to build a private, searchable AI memory of your computer activity. For meetings, it records microphone and system audio in the background and transcribes in real time using OpenAI's Whisper model running locally, so calls from any app that plays through your speakers, including Zoom, Google Meet, Microsoft Teams, and Slack huddles, are captured without a bot joining the call. It supports speaker diarization and many languages. When a meeting ends, a meeting-summary pipe can generate structured notes, including a short bullet summary, action items per person, and decisions plus next steps, and write them to destinations such as Obsidian, Notion, or Apple Notes. Because capture, text extraction, transcription, and search can run entirely offline, data stays in a local database on your device, with options to redact PII and exclude specific apps or windows. Screenpipe also runs as an MCP server, letting AI assistants query your history. It is aimed at engineers, researchers, and privacy-conscious professionals. It runs on macOS, Windows, and Linux.

Best suited for

Automatically capturing and summarizing video calls across Zoom, Meet, and Teams without a meeting bot
Building a searchable, private record of meetings and screen activity to recall past discussions and decisions
Feeding meeting context and transcripts into AI assistants through the MCP integration for follow-ups and automation

Feature	DialDesk	Screenpipe
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	On-device screen and audio recording that captures system audio from any app, including Zoom, Google Meet, Teams, and Slack huddles
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Local real-time transcription using OpenAI's Whisper model, with speaker diarization and multi-language support
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Automatic meeting summaries with bullet recap, action items per person, and decisions plus next steps
Integrations	Auto call summarization and logging that pushes notes into the CRM	Writes structured notes to destinations like Obsidian, Notion, and Apple Notes via configurable pipes
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Fully offline operation with local storage, on-device PII redaction, and app/window/URL exclusions
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Runs as an MCP server so AI assistants and clients can query your screen and audio history

DialDesk vs Screenpipe

About DialDesk

About Screenpipe

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or Screenpipe better for AI meeting notes?

How do DialDesk and Screenpipe compare on price?

Can I use both DialDesk and Screenpipe?

Related comparisons