Is DialDesk or ScreenApp better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while ScreenApp is strong for recording and transcribing webinars. Both transcribe and summarize meetings.

How do DialDesk and ScreenApp compare on price?

DialDesk is a free tier with paid upgrades and ScreenApp is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and ScreenApp?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

Home/DialDesk vs ScreenApp

DialDesk vs ScreenApp

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. ScreenApp: Screen/audio recorder with AI transcription and notes Here's where each one pulls ahead on pricing, features, and the meetings it suits best.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and ScreenApp when documentation and training notes matters most. Run both through a week of actual calls to see which suits your workflow.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

Details Visit

ScreenApp

CustomAI Transcription

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About ScreenApp

ScreenApp is an AI-powered screen and meeting recorder that captures video and audio and then automatically transcribes and summarizes the content. Beyond meetings, it is used to record screen sessions, webinars, and other content, making it a flexible capture-and-transcribe tool rather than a meeting-only assistant. After recording, ScreenApp produces transcripts, summaries, and notes, and lets users search and share the results, which is useful for documentation, training, and revisiting long sessions. It works in the browser and supports recording across common workflows, with AI features that turn raw recordings into structured, searchable text. ScreenApp appeals to creators, support and training teams, and anyone who needs to record and then quickly extract the key points from video or audio. Because it combines screen recording with transcription and summarization, it sits at the intersection of meeting notetakers and general recording tools, with an emphasis on turning any recording into usable notes. Platforms: Browser / Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Recording and transcribing webinars
Documentation and training notes
Summarizing long sessions

Feature	DialDesk	ScreenApp
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Screen and meeting recording
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Automatic transcription
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	AI summaries and notes
Integrations	Auto call summarization and logging that pushes notes into the CRM	Searchable recordings
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Sharing and export
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Screen and meeting recording

DialDesk vs ScreenApp

About DialDesk

About ScreenApp

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or ScreenApp better for AI meeting notes?

How do DialDesk and ScreenApp compare on price?

Can I use both DialDesk and ScreenApp?

Related comparisons