Is DialDesk or OpenOats better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while OpenOats is strong for getting live, context-aware prompts from your own notes during sales or customer calls. Both transcribe and summarize meetings.

How do DialDesk and OpenOats compare on price?

DialDesk is a free tier with paid upgrades and OpenOats is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and OpenOats?

You can — some teams pair them when each covers a different part of the meeting workflow.

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DialDesk vs OpenOats

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. OpenOats: Open-source macOS meeting note-taker that transcribes calls locally and surfaces relevant talking points from your own notes in real time. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and OpenOats when privately transcribing meetings on a mac without sending audio to the cloud matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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OpenOats

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About OpenOats

OpenOats is an open-source macOS meeting note-taker, created by Yazin Akkawi (the project was previously named OpenGranola before being renamed), that sits alongside your calls and both transcribes the conversation and helps you contribute to it. It captures both sides of a meeting and transcribes audio locally on Apple Silicon so audio never leaves the device, while in real time it searches your own markdown or plain-text knowledge base to surface relevant talking points and things worth saying during the discussion. The application window is hidden from screen sharing by default, which lets it stay private during video calls, and transcripts and session logs are auto-saved locally. OpenOats supports both fully local operation through Ollama and cloud providers such as OpenRouter and Voyage AI, so users can choose between complete offline privacy and hosted models. It is written primarily in Swift, distributed under the MIT license, and actively maintained with very frequent releases. The project documents itself at openoats.com and targets users who want a privacy-respecting, self-hostable alternative to cloud meeting copilots, combining live transcription with a retrieval layer over personal notes rather than only producing an after-the-fact summary. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Getting live, context-aware prompts from your own notes during sales or customer calls
Privately transcribing meetings on a Mac without sending audio to the cloud
Self-hosting a meeting copilot as an alternative to subscription cloud tools

Feature	DialDesk	OpenOats
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Real-time local transcription of both sides of a conversation on Apple Silicon
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Live retrieval of relevant talking points from your own notes during meetings
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Window hidden from screen sharing by default for privacy on calls
Integrations	Auto call summarization and logging that pushes notes into the CRM	Auto-saved transcripts and session logs to local files
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Works fully local via Ollama or with cloud models (OpenRouter, Voyage AI)
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	MIT-licensed, self-hostable Swift application

DialDesk vs OpenOats

About DialDesk

About OpenOats

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or OpenOats better for AI meeting notes?

How do DialDesk and OpenOats compare on price?

Can I use both DialDesk and OpenOats?

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