Is DialDesk or Microsoft Teams Copilot better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Microsoft Teams Copilot is strong for generating post-meeting recaps and action items for teams calls. Both transcribe and summarize meetings.

How do DialDesk and Microsoft Teams Copilot compare on price?

DialDesk is a free tier with paid upgrades and Microsoft Teams Copilot is from $30/mo. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Microsoft Teams Copilot?

You can — some teams pair them when each covers a different part of the meeting workflow.

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DialDesk vs Microsoft Teams Copilot

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Microsoft Teams Copilot: Microsoft 365 Copilot inside Teams summarizes meetings, surfaces who said what, captures action items, and answers questions about the discussion during and after calls. The right pick comes down to team size, budget, and the workflows you want to automate.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Microsoft Teams Copilot when catching up on a teams meeting you joined late or missed matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

Details Visit

Microsoft Teams Copilot

$30/moAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Microsoft Teams Copilot

Copilot in Microsoft Teams is the AI meeting assistant built into Microsoft 365 Copilot. During or after a Teams meeting it summarizes key discussion points (including who spoke and what they said), suggests action items, and answers questions by reasoning over the conversation and meeting chat. It works in real time via the Copilot button and is also available afterward through the meeting chat and Recap tab. Transcription does not have to be running just to turn Copilot on during a meeting, but live transcription must be enabled to prompt Copilot about what was said and to access its conversation history after the meeting ends; recording itself is not required. Longer responses can be opened in Word, and table-style output in Excel. Copilot is sold as a paid add-on that requires a qualifying Microsoft 365 or Office 365 subscription, and it extends beyond Teams across Word, Excel, Outlook, and other Microsoft 365 apps. A no-cost Microsoft 365 Copilot Chat tier is included for eligible subscribers but excludes the full work-grounded Teams meeting Copilot experience.

Best suited for

Generating post-meeting recaps and action items for Teams calls
Catching up on a Teams meeting you joined late or missed
Querying what was decided or who committed to what without rewatching
Standardizing meeting notes and follow-ups across a Microsoft 365 organization

Feature	DialDesk	Microsoft Teams Copilot
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Meeting summaries
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Action item detection
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Speaker-attributed recap
Integrations	Auto call summarization and logging that pushes notes into the CRM	Real-time meeting Q&A
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Export to Word and Excel
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Meeting summaries

DialDesk vs Microsoft Teams Copilot

About DialDesk

About Microsoft Teams Copilot

Pricing comparison

Feature table

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FAQ

Is DialDesk or Microsoft Teams Copilot better for AI meeting notes?

How do DialDesk and Microsoft Teams Copilot compare on price?

Can I use both DialDesk and Microsoft Teams Copilot?

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