Is DialDesk or Metaview better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Metaview is strong for recruiters capturing structured notes from candidate screening calls. Both transcribe and summarize meetings.

How do DialDesk and Metaview compare on price?

DialDesk is a free tier with paid upgrades and Metaview is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Metaview?

You can — some teams pair them when each covers a different part of the meeting workflow.

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DialDesk vs Metaview

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Metaview: AI notetaker and recruiting platform that joins interviews to auto-generate structured interview notes and feedback. The right pick comes down to team size, budget, and the workflows you want to automate.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Metaview when hiring managers generating consistent interview feedback and scorecards matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Metaview

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Metaview

Metaview is an AI recruiting platform built specifically around the hiring interview as a meeting type. Its notetaker joins recruiting and hiring-manager calls, transcribes the conversation, and produces structured interview notes and summaries the moment the call ends, so interviewers can focus on the candidate instead of writing things down. The notes can be shaped to match a team's interview templates and scorecards, and the platform also supports bulk import of transcripts captured elsewhere. Beyond the notetaker, Metaview has expanded into a broader recruiting workflow that includes candidate search, reporting and analytics on hiring conversations, and AI agents for sourcing and screening, all with human oversight. It is used by recruiters, hiring managers, and executive-search and agency teams ranging from startups to large enterprises. For directory purposes, the core relevance is its interview-specific meeting capture: instead of generic meeting notes, it generates recruiting-oriented documentation tied to the structure of a hiring conversation, helping teams keep candidate feedback consistent and avoid chasing interviewers for write-ups. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Recruiters capturing structured notes from candidate screening calls
Hiring managers generating consistent interview feedback and scorecards
Recruiting and executive-search agencies documenting interviews across many roles

Feature	DialDesk	Metaview
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	AI notetaker that joins recruiting and interview calls and captures the conversation
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Automatic structured interview notes and summaries delivered when the call ends
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Customizable note structures aligned to interview templates and scorecards
Integrations	Auto call summarization and logging that pushes notes into the CRM	Bulk import of transcripts captured on other platforms
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Reporting and analytics across interview conversations
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Candidate search and AI sourcing/screening agents within the wider platform

DialDesk vs Metaview

About DialDesk

About Metaview

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or Metaview better for AI meeting notes?

How do DialDesk and Metaview compare on price?

Can I use both DialDesk and Metaview?

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