Is DialDesk or Level AI better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Level AI is strong for automatically scoring and auditing agent calls and chats for quality assurance at scale. Both transcribe and summarize meetings.

How do DialDesk and Level AI compare on price?

DialDesk is a free tier with paid upgrades and Level AI is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Level AI?

Yes. Many teams run more than one meeting assistant when the workflows are complementary.

Home/DialDesk vs Level AI

DialDesk vs Level AI

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Level AI: Level AI is a contact center conversation intelligence platform that transcribes, scores, and analyzes voice and text customer interactions with automated QA and real-time agent assist. This comparison weighs them on pricing, features, and everyday workflow fit.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Level AI when coaching contact center agents using transcript-based insights and real-time call guidance matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Level AI

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Level AI

Level AI is a customer experience platform built for enterprise contact centers that captures, transcribes, and analyzes customer conversations across voice calls, chat, email, and bot interactions. Its proprietary speech-to-text engine, trained on noisy call center audio and fine-tuned to each customer's terminology, converts spoken conversations into searchable transcripts. On top of that transcription layer, Level AI applies semantic intelligence (natural language understanding) rather than keyword matching to detect intent, sentiment, and compliance issues, aiming to monitor 100% of interactions instead of a small sampled fraction. The platform automates quality assurance by scoring conversations against custom scorecards, including open-ended criteria via its QA-GPT feature, and surfaces coaching opportunities. A real-time Agent Assist module suggests next-best actions during live calls, and analytics dashboards extract voice-of-customer insights and dissatisfaction drivers. It is aimed at QA, CX, and operations teams in financial services, healthcare, insurance, and retail. Level AI also offers AI virtual agents for call deflection and screen recording for agent monitoring.

Best suited for

Automatically scoring and auditing agent calls and chats for quality assurance at scale
Coaching contact center agents using transcript-based insights and real-time call guidance
Extracting voice-of-customer and product insights from analyzed customer conversations

Feature	DialDesk	Level AI
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Speech-to-text transcription of voice calls plus ingestion of chat, email, and bot text across channels
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Semantic conversation intelligence using NLU to detect intent, sentiment, and compliance signals
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Automated quality assurance scoring of 100% of interactions via custom scorecards and QA-GPT
Integrations	Auto call summarization and logging that pushes notes into the CRM	Real-time Agent Assist that surfaces recommended responses and guidance during live calls
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Analytics dashboards for voice-of-customer insights, dissatisfaction drivers, and root-cause analysis
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Agent screen recording and AI virtual agents for call triage and deflection

DialDesk vs Level AI

About DialDesk

About Level AI

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or Level AI better for AI meeting notes?

How do DialDesk and Level AI compare on price?

Can I use both DialDesk and Level AI?

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