Is DialDesk or Letterly better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Letterly is strong for dictating and polishing emails, messages, and notes faster than typing. Both transcribe and summarize meetings.

How do DialDesk and Letterly compare on price?

DialDesk is a free tier with paid upgrades and Letterly is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Letterly?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

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DialDesk vs Letterly

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Letterly: Letterly is a multilingual AI speech-to-text app that turns dictated speech into polished notes, emails, summaries, and meeting transcripts across iOS, Android, Mac, Windows, and Web. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Letterly when transcribing and summarizing meetings or interviews with speaker separation matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Letterly

CustomAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Letterly

Letterly is a voice-to-text application that converts spoken words into clean, structured written text. Aimed at professionals, students, content creators, and anyone who prefers talking to typing, it lets users record speech directly in the app or dictate into other apps, then automatically transcribes the audio. Beyond raw transcription, Letterly applies AI rewriting so a single recording can become an email, a summary, a social post, a task list, a journal entry, or a meeting recap, using preset styles or custom instructions. It automatically detects and transcribes a wide range of languages and can handle mid-sentence language switching. For meetings and interviews, it offers speaker separation and can generate summaries from a recording. The app supports extended recordings, offline and screen-off dictation, quick-record widgets, and live sync across devices, including Apple Watch. It also integrates with external tools via Zapier and webhooks. Letterly states that user data is kept private and not used to train AI models. It runs on iOS, Android, Mac, Windows, and Web.

Best suited for

Dictating and polishing emails, messages, and notes faster than typing
Transcribing and summarizing meetings or interviews with speaker separation
Capturing voice ideas and reshaping them into social posts, summaries, or task lists

Feature	DialDesk	Letterly
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Automatic speech-to-text transcription of recorded or dictated audio
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	AI rewriting into multiple formats (emails, summaries, posts, task lists, journal entries)
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Multilingual transcription with automatic language detection and mid-sentence switching
Integrations	Auto call summarization and logging that pushes notes into the CRM	Meeting/interview support with speaker separation and summary generation
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Offline and screen-off recording, plus quick-record widget and Apple Watch dictation
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Cross-device sync and integrations via Zapier and webhooks

DialDesk vs Letterly

About DialDesk

About Letterly

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or Letterly better for AI meeting notes?

How do DialDesk and Letterly compare on price?

Can I use both DialDesk and Letterly?

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