Is DialDesk or Koji better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Koji is strong for running exploratory discovery interviews without scheduling live calls. Both transcribe and summarize meetings.

How do DialDesk and Koji compare on price?

DialDesk is a free tier with paid upgrades and Koji is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Koji?

Often yes: teams combine tools when one handles capture and another handles analysis.

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DialDesk vs Koji

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Koji: AI-native customer research platform whose AI interviewer runs voice and text discovery conversations at scale, then synthesizes themes automatically. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Koji when building personas and validating early product concepts at scale matters most. Run both through a week of actual calls to see which suits your workflow.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Koji

CustomAI Meeting Assistants

AI-native customer research platform whose AI interviewer runs voice and text discovery conversations at scale, then synthesizes themes automatically.

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Koji

Koji is an AI-native customer research platform built around an AI interviewer that conducts natural, in-depth conversations with research participants at scale, removing the need to schedule and moderate live discovery calls one at a time. Teams describe what they want to learn, and an AI research agent helps define goals and generate an interview guide. The AI then runs the interviews asynchronously in either a text chat or spoken voice format, asking adaptive follow-up questions and probing for depth as a human moderator would. Each completed conversation is analyzed automatically for key moments and sentiment, and findings are synthesized across all interviews into study-wide reports surfacing themes, patterns, and recommendations, with every insight traceable back to the participant quote that supports it rather than presented as a black-box summary. Koji is used for exploratory work such as discovery, persona development, and market strategy, as well as concept and messaging testing. The product is operated from Amsterdam with EU data residency and GDPR compliance, offers a freemium entry point, and integrates with tools including Claude, ChatGPT, Cursor, and Notion via an MCP server. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Running exploratory discovery interviews without scheduling live calls
Building personas and validating early product concepts at scale
Testing messaging and positioning with rapid, synthesized turnaround

Feature	DialDesk	Koji
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Insights traceable back to specific participant quotes
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	AI interviewer that runs asynchronous voice and text discovery conversations at scale
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	AI research agent that drafts research goals and interview guides from a brief
Integrations	Auto call summarization and logging that pushes notes into the CRM	Automatic per-interview analysis with key moments and sentiment
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Cross-interview synthesis into study-wide themes, patterns, and recommendations
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	MCP integrations with Claude, ChatGPT, Cursor, and Notion

DialDesk vs Koji

About DialDesk

About Koji

Pricing comparison

Feature table

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Pros & cons

FAQ

Is DialDesk or Koji better for AI meeting notes?

How do DialDesk and Koji compare on price?

Can I use both DialDesk and Koji?

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