Is DialDesk or Handy better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Handy is strong for hands-free dictation into emails, documents, chat apps, and code editors. Both transcribe and summarize meetings.

How do DialDesk and Handy compare on price?

DialDesk is a free tier with paid upgrades and Handy is open source. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Handy?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

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DialDesk vs Handy

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Handy: Handy is a free, open-source, cross-platform push-to-talk app that transcribes your speech to text completely offline and pastes it into any text field. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Handy when privacy-sensitive voice-to-text where audio must stay on-device matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Handy

CustomAI Meeting Assistants

Handy is a free, open-source, cross-platform push-to-talk app that transcribes your speech to text completely offline and pastes it into any text field.

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Handy

Handy is a free, open-source desktop application that turns your voice into text completely offline, with no audio ever leaving your computer. You press a configurable keyboard shortcut, speak, and release (push-to-talk), or use a toggle mode to start and stop; Handy transcribes what you said and automatically pastes the result into whatever text field is active. Because it runs entirely on-device, it is built for privacy-conscious users who want dictation without cloud uploads or subscriptions. Under the hood it is built with Tauri (a Rust backend with a React/TypeScript frontend) and supports multiple local speech-recognition models, including OpenAI's Whisper variants with GPU acceleration and the CPU-friendly Parakeet V3 model with automatic language detection. Silero Voice Activity Detection filters out silence so only speech is processed. Handy runs on macOS (Intel and Apple Silicon), Windows, and Linux, and is released under the MIT license. It positions itself as an accessible, extensible alternative to paid dictation tools, and is best suited for hands-free typing rather than recording multi-party meetings.

Best suited for

Hands-free dictation into emails, documents, chat apps, and code editors
Privacy-sensitive voice-to-text where audio must stay on-device
Accessibility tooling for users who prefer or need to type by speaking

Feature	DialDesk	Handy
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	Push-to-talk and toggle dictation modes with a configurable global keyboard shortcut
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	Fully offline, on-device transcription with no cloud uploads
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	Multiple local speech models including Whisper (GPU-accelerated) and Parakeet V3 (CPU, auto language detection)
Integrations	Auto call summarization and logging that pushes notes into the CRM	Silero Voice Activity Detection to filter silence and process only speech
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Automatically pastes transcribed text into any active application text field
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	Cross-platform desktop app (macOS, Windows, Linux) built with Tauri

DialDesk vs Handy

About DialDesk

About Handy

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or Handy better for AI meeting notes?

How do DialDesk and Handy compare on price?

Can I use both DialDesk and Handy?

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