Is DialDesk or Granola better for AI meeting notes?

It depends on your workflow. DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance, while Granola is strong for automatically generating notes and action items from sales or client calls. Both transcribe and summarize meetings.

How do DialDesk and Granola compare on price?

DialDesk is a free tier with paid upgrades and Granola is from $0/mo. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both DialDesk and Granola?

You can — some teams pair them when each covers a different part of the meeting workflow.

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DialDesk vs Granola

DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Granola: Granola is an AI notepad for meetings that captures your computer's audio without joining a bot, then transcribes and generates structured notes with action items. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist DialDesk when automatically scoring and auditing 100% of agent calls and chats for quality and compliance matters most, and Granola when keeping a searchable record of recurring team meetings matters most. Run both through a week of actual calls to see which suits your workflow.

DialDesk

CustomAI Meeting Assistants

DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.

AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)Auto call summarization and logging that pushes notes into the CRMIn-call agent assist with next-best-action prompts and CRM screen-pop integrations

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Granola

FreeAI Meeting Assistants

About DialDesk

DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.

Best suited for

Automatically scoring and auditing 100% of agent calls and chats for quality and compliance
Monitoring customer sentiment and churn risk in real time across support conversations
Generating post-call summaries and CRM logs to reduce agent documentation time

About Granola

Granola is a desktop AI notepad for people in frequent meetings. Instead of sending a bot into the call, it captures your computer's audio directly, transcribes the conversation, and combines it with your own typed notes to produce structured summaries, action items, and follow-ups. It syncs with your calendar to detect meetings and works with Zoom, Google Meet, Microsoft Teams, other video tools, and in-person meetings via the iPhone app. A built-in AI chat answers questions across your meeting notes (for example, what you committed to during the week). Granola runs on macOS and Windows. The free Basic plan offers unlimited note-taking, custom templates, shared folders, multi-language support, and AI chat, but limits viewing notes older than 30 days. Paid tiers add unlimited history, advanced AI models, an MCP connector, API access, and integrations with Notion, Slack, HubSpot, Attio, Affinity, and Zapier.

Best suited for

Automatically generating notes and action items from sales or client calls
Keeping a searchable record of recurring team meetings
Taking AI-assisted notes in in-person meetings via the iPhone app
Querying past meetings to recall commitments and decisions

Feature	DialDesk	Granola
Core capability	Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages	AI meeting notes
Standout feature	AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution)	On-device audio capture (no bot)
Team usage	Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time	AI chat across meetings
Integrations	Auto call summarization and logging that pushes notes into the CRM	Custom note templates
Languages & capture	Real-time supervisor dashboards with live agent performance and quality metrics	Calendar sync
Best-fit workflow	In-call agent assist with next-best-action prompts and CRM screen-pop integrations	AI meeting notes

DialDesk vs Granola

About DialDesk

About Granola

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is DialDesk or Granola better for AI meeting notes?

How do DialDesk and Granola compare on price?

Can I use both DialDesk and Granola?

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