Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Wudpecker: AI notes with templates for sales, CS and product calls The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Wudpecker when standardized meeting summaries matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI notes with templates for sales, CS and product calls
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Wudpecker is an AI meeting notetaker that records and transcribes calls and then generates structured, template-based summaries so each meeting produces consistent, ready-to-use notes. It works across major conferencing platforms and focuses on turning conversations into organized write-ups — decisions, next steps, and key points — rather than leaving users with a raw transcript. Templates let teams standardize how different meeting types are documented, which is useful for sales discovery calls, customer conversations, and recurring internal meetings. Wudpecker can share summaries and push notes into other tools so follow-ups happen where teams already work, and it supports multiple languages for international users. It is typically adopted by customer-facing and sales teams that value clean, repeatable summaries and want to reduce the manual effort of writing up calls, positioning itself as a lightweight, template-driven notetaker rather than a heavy analytics platform. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, HubSpot. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Wudpecker is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Wudpecker |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Recording and transcription |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Template-based AI summaries |
| Team usage | Real-time agent coaching cues and live assistance | Action items and key points |
| Integrations | Searchable conversation library with buying-signal and objection detection | Sharing and integrations |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Multi-language support |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Wudpecker
Choose Wudpecker if you need sales discovery call notes — strengths include consistent, template-driven summaries.
Convin
Wudpecker
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Wudpecker is strong for sales discovery call notes. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Wudpecker is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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