Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Wildix Revenue Intelligence: AI revenue intelligence built into the Wildix unified communications platform, analyzing recorded sales calls, video meetings, and chats with conversation analytics and natural-language dashboards. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Wildix Revenue Intelligence when revenue and customer-success leaders tracking sentiment and deal-relevant signals matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI revenue intelligence built into the Wildix unified communications platform, analyzing recorded sales calls, video meetings, and chats with conversation analytics and natural-language dashboards.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Wildix Revenue Intelligence is an AI-powered conversation analytics product launched by unified-communications vendor Wildix in April 2026 and embedded directly into the company's UCaaS ecosystem. Rather than acting as a standalone notetaker, it sits on top of the communications stack and analyzes recorded interactions across voice calls, video meetings, conferences, and chat, while also capturing metadata for interactions that were not recorded so leaders have visibility across the full set of conversations. For recorded calls it provides transcripts and AI analysis, including sentiment detection, predicted customer-satisfaction signals, talk-to-listen ratios, filler-word tracking, conversation highlights, and AI-generated next steps. A distinctive feature is natural-language dashboard creation through its 'Ask Wilma AI' assistant: managers can build custom dashboards or measurement modules by describing what they want to track in plain language, such as quality monitoring or talk-to-listen ratios. The product is aimed at sales managers, revenue and customer-success leaders, support teams, and field-based advisors in organizations where conversations drive revenue. It is positioned as a way to give revenue operations teams structured insight into communication quality and deal-relevant signals without bolting on a separate tool. Wildix operates internationally through a partner network. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Wildix Revenue Intelligence is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Wildix Revenue Intelligence |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | AI analysis of recorded voice calls, video meetings, conferences, and chats |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Automatic transcription with conversation highlights and AI-generated next steps |
| Team usage | Real-time agent coaching cues and live assistance | Sentiment detection, predicted CSAT signals, and key-moment identification |
| Integrations | Searchable conversation library with buying-signal and objection detection | Behavioral metrics such as talk-to-listen ratio and filler-word tracking |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Natural-language dashboard and module creation via the Ask Wilma AI assistant |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Metadata capture for unrecorded interactions to reduce blind spots |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Wildix Revenue Intelligence
Choose Wildix Revenue Intelligence if you need sales managers monitoring call quality and coaching reps across recorded conversations — strengths include built into an existing ucaas platform, so call and meeting data is captured natively.
Convin
Wildix Revenue Intelligence
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Wildix Revenue Intelligence is strong for sales managers monitoring call quality and coaching reps across recorded conversations. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Wildix Revenue Intelligence is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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