Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Whisperstream: Whisperstream is a privacy-focused Windows dictation app that turns speech into text entirely on-device, with no cloud upload. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Whisperstream when transcribing imported audio recordings privately on-device matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Whisperstream is a privacy-focused Windows dictation app that turns speech into text entirely on-device, with no cloud upload.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Whisperstream is a downloadable Windows desktop application from Lanreal Technologies Inc. that converts speech to text using push-to-talk dictation. Transcription runs entirely locally on the user's PC via the NVIDIA Parakeet model, so audio is never uploaded to the cloud and no account is tied to the user's voice. It works across any application without add-ins or setup, inserting dictated text directly into tools such as Outlook, Gmail, Slack, VS Code, browsers, and Claude Code. Beyond live dictation, it can import and transcribe existing audio recordings, and it keeps a searchable transcript history with audio replay, encrypted on the device. Additional features include AI cleanup that tidies spoken input, a custom vocabulary for names, jargon, and acronyms, per-app custom AI prompts, support for 25 languages, global keyboard shortcuts, and full offline operation. It requires Windows 10 or 11 (64-bit) with at least 8GB RAM. It targets professionals and privacy-conscious knowledge workers who want fast, local voice input rather than typing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Whisperstream is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Whisperstream |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Local, on-device speech-to-text using the NVIDIA Parakeet model (no cloud upload) |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Push-to-talk dictation that inserts text into any application |
| Team usage | Real-time agent coaching cues and live assistance | Audio file import for transcribing existing recordings |
| Integrations | Searchable conversation library with buying-signal and objection detection | Searchable, encrypted transcript history with audio replay |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | AI cleanup plus per-app custom AI prompts and custom vocabulary |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | 25-language support with full offline operation |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Whisperstream
Choose Whisperstream if you need dictating emails, messages, and documents faster than typing — strengths include fully local processing keeps audio private and works offline.
Convin
Whisperstream
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Whisperstream is strong for dictating emails, messages, and documents faster than typing. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Whisperstream is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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