Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Wave: Cross-platform AI note taker that records and transcribes meetings, calls, and voice memos into summaries. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Wave when capturing in-person meetings and lectures from a phone matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Cross-platform AI note taker that records and transcribes meetings, calls, and voice memos into summaries.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Wave is a cross-platform AI note taker and recorder that captures meetings, phone calls, lectures, and voice memos and converts them into speaker-labeled transcripts and concise summaries with key points and action items. It works without sending a bot into a call, offering tab audio capture for recording browser-based meetings, a combined mode that captures both tab audio and the microphone, and a quick voice-memo option for short recordings. Wave is available across a wide range of platforms, including iOS and Android apps, a web app, Mac and Windows, and a Chrome extension, so users can record and review notes on whichever device they are using, including in-person meetings captured directly from a phone's microphone. Transcription and summarization support dozens of languages, and the service stores recordings in secure cloud storage with encryption and states that user data is not used to train AI models. Wave is aimed at professionals, students, and content creators who want a flexible, multi-device tool for recording, transcribing, and organizing spoken content without a meeting bot. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Wave is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Wave |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Records meetings, calls, lectures, and voice memos |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Bot-free tab audio capture plus combined tab and mic mode |
| Team usage | Real-time agent coaching cues and live assistance | Speaker-labeled transcripts with summaries and action items |
| Integrations | Searchable conversation library with buying-signal and objection detection | Apps for iOS, Android, web, Mac, Windows, and Chrome |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Support for dozens of languages |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Encrypted cloud storage with no model training on user data |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Wave
Choose Wave if you need recording browser-based meetings without a bot joining — strengths include bot-free capture across many platforms and devices.
Convin
Wave
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Wave is strong for recording browser-based meetings without a bot joining. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Wave is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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