Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. VXT: Communications platform for law firms with an AI notetaker (VXT Meet) for recording and summarizing meetings. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and VXT when law firms linking meeting summaries to specific matters matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Communications platform for law firms with an AI notetaker (VXT Meet) for recording and summarizing meetings.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
VXT is a communications platform built specifically for law firms and legal professionals, combining a VoIP phone system, team messaging, and an AI notetaker called VXT Meet. VXT Meet records and transcribes meetings and generates summaries, and it is designed to work for both video calls and in-person meetings, capturing the conversation so attorneys do not have to take manual notes during client consultations and matter discussions. Because VXT is built for the legal vertical, its notetaker integrates with legal practice management software so summaries and details can be associated with the right matter and client. The platform is aimed at attorneys, paralegals, and law firm staff who want their calls, messages, and meeting notes connected within a single legal-focused toolset. VXT reports use by thousands of attorneys globally and integrations with many practice management systems. It is actively operating in 2025 and 2026, with current customer testimonials, an active app, and ongoing integration support, making it a vertical-specific meeting and notes tool for the legal industry. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); VXT is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | VXT |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | AI notetaker (VXT Meet) that records and transcribes meetings |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Meeting summaries for client and matter discussions |
| Team usage | Real-time agent coaching cues and live assistance | Support for both video and in-person meeting capture |
| Integrations | Searchable conversation library with buying-signal and objection detection | Integration with legal practice management software |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Combined VoIP phone, messaging, and notetaking for firms |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
VXT
Choose VXT if you need attorneys capturing client consultations without manual notes — strengths include built specifically for law firms and legal workflows.
Convin
VXT
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while VXT is strong for attorneys capturing client consultations without manual notes. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and VXT is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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