Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. VoiceType: An AI speech-to-text dictation app for Mac and Windows that turns spoken input into auto-formatted, edited text inside any app. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and VoiceType when writing notes, documentation, and journaling faster than typing matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
An AI speech-to-text dictation app for Mac and Windows that turns spoken input into auto-formatted, edited text inside any app.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
VoiceType is an AI-powered speech-to-text dictation tool for Mac and Windows that lets you write by speaking instead of typing. It runs across your existing apps — including Slack, Google Docs, Notion, Outlook, Microsoft Teams, and Trello — and inserts your dictated words as polished text directly into whatever field you're working in. Rather than producing a raw transcript, it adds punctuation, corrects grammar, and auto-formats rambling speech into structured writing, with tone matching that adapts the output to the context (for example, a formal email versus a casual chat message). It supports a wide range of languages with automatic detection and handles accents and noisy environments, and includes a whisper mode for speaking quietly. It is built for individual productivity rather than recording multi-party calls: people use it for emails, notes, documentation, journaling, and capturing meeting notes by voice. It is aimed at professionals such as writers, founders, developers, and other knowledge workers who want to draft text faster than they can type.
Best suited for
Convin is a free tier with paid upgrades (freemium); VoiceType is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | VoiceType |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | AI speech-to-text dictation that types your spoken words into any app |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Automatic formatting, punctuation, and grammar correction of spoken input |
| Team usage | Real-time agent coaching cues and live assistance | Tone matching that adapts output style to the app or context |
| Integrations | Searchable conversation library with buying-signal and objection detection | Cross-app compatibility (Slack, Google Docs, Notion, Outlook, Microsoft Teams, Trello, and more) |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Multilingual support with automatic language detection across many languages |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Whisper mode and noise/accent handling for varied speaking conditions |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
VoiceType
Choose VoiceType if you need drafting emails and chat messages by voice in apps like outlook, slack, and teams — strengths include works inside existing apps so it fits into current workflows without copy-paste.
Convin
VoiceType
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while VoiceType is strong for drafting emails and chat messages by voice in apps like outlook, slack, and teams. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and VoiceType is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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